SAP ISU CCS Training Program – Master Customer Care & Services in Hughes Springs in Hughes Springs

Enroll in the Zeblearn SAP ISU CCS Training Program in Hughes Springs. This comprehensive course is designed to provide professionals with an in-depth understanding of SAP ISU CCS (Customer Care and Service) for utilities. Learn how to manage customer interactions, service requests, and billing operations using SAP ISU CCS solutions. Gain hands-on experience with system configuration, customer service processes, and best practices for improving customer care in the utilities industry. Whether you are an SAP consultant, customer service professional, or utility specialist, this program will equip you with the skills to enhance customer experience and service efficiency. Join Zeblearn in Hughes Springs and transform your customer care processes today.

Course content

About SAP ISU CCS Training Program – Master Customer Care & Services in Hughes Springs

Overview of SAP ISU (Industry Solution for Utilities)

Role of Customer Care and Services in Utility Management

Key Features and Benefits of SAP ISU CCS

Integration with Other SAP Modules (e.g., SAP CRM, SAP SD, SAP FI)

Customer Master Data Management

Creating and Managing Customer Master Records

Data Models for Customer Information (e.g., Address, Payment Details)

Managing Hierarchies and Relationships between Customer Accounts

Interaction Center (IC)

Overview of SAP Interaction Center for Utilities

Managing Customer Inquiries and Issues

Using Interaction Center for Multi-Channel Communication (Phone, Email, Chat)

Customer Segmentation and Profiling

Customer Grouping for Tailored Service Offerings

Profiling Customer Behavior and Needs

Contract Management

Creating and Managing Utility Contracts (e.g., Gas, Water, Electricity)

Types of Contracts (Residential, Industrial, Commercial)

Managing Contract Lifecycles (Creation, Renewal, Termination)

Billing and Invoicing Processes

Billing Models and Processes for Utility Services

Rate Determination and Billing Cycles

Handling Complex Billing Scenarios (e.g., Adjustments, Disputes)

Integration with SAP FI/CA

Overview of Financial Integration (FI-CA) for Billing and Payments

Payment Processing and Reconciliation

Managing Payment Discrepancies and Disputes

Meter Management

Creating and Managing Meter Master Data

Meter Installation, Replacement, and Removal Processes

Meter Reading

Scheduling and Managing Meter Reading

Integration of Meter Data with Billing

Validating and Adjusting Meter Readings

Consumption Data Management

Recording and Storing Energy Consumption Data

Integration of Consumption Data with Billing and Reporting

Service Request Management

Creating and Managing Service Orders for Utility Services

Workflow for Service Requests (e.g., Repairs, Installations)

Tracking and Resolving Service Orders

Integration with Field Service Operations

Managing Field Technicians and Resources for Service Orders

Coordinating On-Site Services for Customers

Integration with Mobile Workforce Management Systems

Managing Customer Payments

Payment Plans and Options for Utility Customers

Monitoring Outstanding Payments and Overdue Accounts

Dunning Processes

Overview of Dunning in SAP ISU

Creating and Managing Dunning Levels for Unpaid Bills

Integration of Dunning with Customer Communication and Interaction Center

Why Should You Learn SAP ISU CCS Training Program – Master Customer Care & Services in Hughes Springs Training?

The annual salary of an SAP ISU CCS Training Program – Master Customer Care & Services in Hughes Springs is $125k.

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What you will get at Zeblearnindia Learning?

Zeblearnindia Learning is your one-stop institute to learn SAP Online Training Courses, Web Designing, Data Science, Fullstack Developer, Salesforce, Workday, Machine Learning, software testing and video editing. With the flexibility of choosing between online and classroom (offline) modes of learning, our comprehensive courses have been specifically designed for students, working professionals, businessmen and entrepreneurs. Here’s what you’ll get at Zeblearnindia Learning:

Expert-Led Training
Globally Recognized Certifications
100% Job Placement Support
Hands-On Learning
Flexible Learning Options
Affordable Course Fees
Career Growth Opportunities

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TRAINING FEATURES

Instructor-led Sessions

The most traditional way to learn with increased visibility,monitoring and control over learners with ease to learn at any time from internet-connected devices.

Real-life Case Studies

Case studies based on top industry frameworks help you to relate your learning with real-time based industry solutions.

Assignment

Adding the scope of improvement and fostering the analytical abilities and skills through the perfect piece of academic work.

Lifetime Access

Get Unlimited access of the course throughout the life providing the freedom to learn at your own pace.

24 x 7 Expert Support

With no limits to learn and in-depth vision from all-time available support to resolve all your queries related to the course.

Certification

The most traditional way to learn with increased visibility,monitoring and control over learners with ease to learn at any time from internet.

Track

Week Days

Course Duration

Fast Track

Week Days

40-45 Days

2 Hrs. Per Day

Online

Course Duration

7 Weekends

3 Hrs. Per Day

Online

Fast Track

8 Days

6+ Hrs. Per Day

Online

Date

Time IST (GMT +5:30)

Event

Free Sign Up

28 March 2025

10:00 PM

SAP FICO Training Program

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Students Reviews

Read genuine student reviews on ZebLearn’s expert-led SAP training and foreign language courses. Hear success stories from learners who gained certifications, skills, and career growth!

Deepa Nair

SAP ISU CCS Analyst

The SAP ISU CCS training at ZeblearnIndia was excellent. It covered all critical aspects of customer care and service functionalities, from billing to customer interaction management. The practical sessions and instructor support were vital in grasping the complex processes.

Subhendu Roy

SAP ISU Customer Service Specialist

ZeblearnIndia’s SAP ISU CCS course was very detailed and practical. It provided deep insights into managing customer interactions and service processes within SAP ISU. The hands-on exercises and case studies helped me apply the knowledge effectively in real-world scenarios.

Sneha Desai

SAP ISU CCS Consultant

The SAP ISU CCS course offered by ZeblearnIndia was well-structured and informative. It provided a comprehensive overview of customer care and service functionalities in SAP ISU. The practical labs and real-life examples were crucial for understanding and implementing the solutions.

Rakesh Verma

SAP ISU CCS Consultant

The SAP ISU CCS course from ZeblearnIndia was highly comprehensive. It provided a thorough understanding of customer care and service processes within the utilities sector. The hands-on labs and real-world case studies were instrumental in applying the concepts effectively.

Rajeev Tiwari

SAP ISU Customer Care Administrator

The SAP ISU CCS training from ZeblearnIndia was highly beneficial. It covered all essential aspects of customer service and care processes within SAP ISU. The course’s practical exercises and case studies were particularly helpful for applying the concepts in a practical setting.

Date

Type

Schedule

Time

SOLD OUT

28 March 2025

Weekend

SAT - SUN (08 Week)

18:00 To 20:00

2 April 2025

Weekday

MON - FRI (08 Week)

08:00 To 10:00

7 April 2025

Weekend

MON - FRI (08 Week)

10:00 To 00:00

SAP ISU CCS Training Program – Master Customer Care & Services in Hughes Springs in Hughes Springs

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KEY POINTS

90+

18+

1500+

5+