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Course content

About Unified Contact Center Express (UCCX) Training Program in Hughestown

  • Overview of Unified Contact Center Express architecture
  • Understanding UCCX components and functionality
  • Key features of UCCX: call routing, reporting, and administration
  • Overview of the contact center ecosystem
  • Prerequisites for UCCX installation
  • Installing UCCX and configuring initial settings
  • Licensing and software management
  • Configuring UCCX Administration
  • Understanding call flow concepts and design
  • Configuring scripts using the UCCX Script Editor
  • Implementing Interactive Voice Response (IVR)
  • Designing and implementing call routing strategies
  • Overview of UCCX components: agents, supervisors, and managers
  • Configuring agent and team settings
  • Setting up skills-based routing
  • Understanding the role of the UCCX database
  • Using UCCX Reporting tools for performance analysis
  • Configuring real-time and historical reports
  • Understanding metrics and key performance indicators (KPIs)
  • Monitoring agent performance and call statistics
  • Implementing chat and email support in UCCX
  • Integrating UCCX with Cisco Unified Communications Manager
  • Configuring Advanced Features: Outbound Dialing, Finesse, and APIs
  • Implementing failover and disaster recovery strategies
  • Performing regular maintenance and system updates
  • Managing user accounts and permissions
  • Configuring system alerts and notifications
  • Best practices for UCCX administration
  • Common issues and troubleshooting techniques
  • Using UCCX logs and diagnostic tools
  • Addressing agent and call flow problems
  • Understanding system performance and optimization strategies
  • Why Should You Learn Unified Contact Center Express (UCCX) Training Program in Hughestown Training?

    The annual salary of an Unified Contact Center Express (UCCX) Training Program in Hughestown is $125k.

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    What you will get at Zeblearnindia Learning?

    Zeblearnindia Learning is your one-stop institute to learn SAP Online Training Courses, Web Designing, Data Science, Fullstack Developer, Salesforce, Workday, Machine Learning, software testing and video editing. With the flexibility of choosing between online and classroom (offline) modes of learning, our comprehensive courses have been specifically designed for students, working professionals, businessmen and entrepreneurs. Here’s what you’ll get at Zeblearnindia Learning:

    •   Expert-Led Training
    •   Globally Recognized Certifications
    •   100% Job Placement Support
    •   Hands-On Learning
    •   Flexible Learning Options
    •   Affordable Course Fees
    •   Career Growth Opportunities
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    TRAINING FEATURES

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    Instructor-led Sessions

    The most traditional way to learn with increased visibility,monitoring and control over learners with ease to learn at any time from internet-connected devices.

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    Real-life Case Studies

    Case studies based on top industry frameworks help you to relate your learning with real-time based industry solutions.

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    Assignment

    Adding the scope of improvement and fostering the analytical abilities and skills through the perfect piece of academic work.

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    Lifetime Access

    Get Unlimited access of the course throughout the life providing the freedom to learn at your own pace.

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    24 x 7 Expert Support

    With no limits to learn and in-depth vision from all-time available support to resolve all your queries related to the course.

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    Certification

    The most traditional way to learn with increased visibility,monitoring and control over learners with ease to learn at any time from internet.

    Program Core Credentials

    We're Here to Help!

    For any queries, feedback, or assistance, reach out to ZebLearn Learner Support.

    Phone Support

    For voice calls, please use the number below:

    +91 7277877778
    WhatsApp Support

    For calls and chat via WhatsApp, use the number below:

    +91 8506888288
    Track Week Days Course Duration Fast Track
    Week Days 40-45 Days 2 Hrs. Per Day Online
    Course Duration 7 Weekends 3 Hrs. Per Day Online
    Fast Track 8 Days 6+ Hrs. Per Day Online

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    Enroll Now

    (18 March ) 60 Minutes WEBINAR with CERTIFICATE

    Date Time IST (GMT +5:30) Event Free Sign Up

    Students Reviews

    Read genuine student reviews on ZebLearn’s expert-led SAP training and foreign language courses. Hear success stories from learners who gained certifications, skills, and career growth!

    Deepika Chawla
    Contact Center Solutions Manager
    Zeblearn Indias UCCX course was highly instrumental in my career. The in-depth training and practical labs provided me with the skills needed to effectively manage and optimize contact center solutions, enhancing overall customer service performance.
    Rajiv Joshi
    Customer Experience Specialist
    The UCCX training at Zeblearn India was exceptional. The course’s detailed content and hands-on exercises significantly improved my ability to deploy and configure contact center systems, which has been crucial for my role in improving customer interactions.
    Kriti Sharma
    Contact Center Architect
    Zeblearn Indias UCCX course surpassed my expectations. The comprehensive curriculum and real-world scenarios offered valuable insights into designing and managing contact center solutions, greatly benefiting my role as a contact center architect.
    Amitabh Singh
    IT Support Analyst
    The UCCX course from Zeblearn India was incredibly valuable. The practical training and thorough instruction helped me gain a deep understanding of contact center technologies, which has been essential for supporting and troubleshooting contact center systems.
    Nisha Kapoor
    Customer Service Technology Consultant
    I highly recommend Zeblearn Indias UCCX course. The course provided a comprehensive overview of Unified Contact Center Express, along with practical applications, enhancing my ability to deliver effective solutions and improve customer service strategies.

    Unified Contact Center Express (UCCX) Training Program in Hughestown - Flexible batches for you

    Date Type Schedule Time
    SOLD OUT 18 March 2025 Weekend SAT - SUN (08 Week) 18:00 To 20:00
    Filling Img 23 March 2025 Weekday MON - FRI (08 Week) 08:00 To 10:00
    28 March 2025 Weekend MON - FRI (08 Week) 10:00 To 00:00

    Price  1,20,000

    Now  95,000

    Enroll Now, Pay Later

    Explore Our Courses Across The States - Flexible batches

    We are proud to offer our Unified Contact Center Express (UCCX) Training Program in Hughestown services across numerous states.

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