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Course content

About BMC Remedy

  • Overview of IT Service Management (ITSM) concepts.
  • Introduction to BMC Remedy: history, purpose, and components.
  • Key features and benefits of BMC Remedy.
  • Understanding the BMC Remedy architecture:
  • Overview of integration with other systems and tools.
  • Pre-installation requirements and system architecture considerations.
  • Step-by-step installation process for BMC Remedy.
  • Configuration of Remedy applications and modules.
  • Best practices for system configuration and management.
  • Overview of the BMC Remedy User Interface (UI).
  • Navigation tips and tricks for effective use.
  • Customizing the user interface to meet organizational needs.
  • Introduction to the Incident Management process.
  • Creating, managing, and resolving incidents in BMC Remedy.
  • Utilizing incident templates and categorization.
  • Reporting and tracking incidents.
  • Overview of Problem Management concepts.
  • Creating and managing problem records.
  • Root cause analysis and workarounds.
  • Integrating Problem Management with Incident Management.
  • Introduction to Change Management processes.
  • Creating and processing change requests.
  • Change assessment, approval, and implementation.
  • Post-implementation review and documentation.
  • Overview of Service Request Management.
  • Creating and managing service requests.
  • Integrating with a service catalog.
  • Automation of service request fulfillment.
  • Understanding the importance of Knowledge Management in ITSM.
  • Creating and managing knowledge articles.
  • Best practices for knowledge sharing and utilization.
  • Integrating Knowledge Management with Incident and Problem Management.
  • Overview of reporting capabilities in BMC Remedy.
  • Creating custom reports and dashboards.
  • Analyzing data for continuous improvement.
  • Utilizing performance metrics and KPIs.
  • Integrating BMC Remedy with other ITSM tools and platforms.
  • Overview of BMC Remedy APIs for custom integrations.
  • Automating workflows using BMC Remedy workflow designer.
  • Best practices for automation in service management.
  • Why Should You Learn BMC Remedy Training?

    The annual salary of an BMC Remedy is $125k.

    Request more information

    What you will get at Zeblearnindia Learning?

    Zeblearnindia Learning is a premier institute offering training in SAP Online Courses, Web Designing, Data Science, Full-Stack Development, Salesforce, Workday, Machine Learning, Software Testing, and Video Editing. With the option to choose between online and offline (classroom) learning, our well-structured courses cater to students, working professionals, business owners, and entrepreneurs. Here’s what you can expect at Zeblearnindia Learning:

    •   Expert-Led Training
    •   Globally Recognized Certifications
    •   100% Job Placement Support
    •   Hands-On Learning
    •   Flexible Learning Options
    •   Affordable Course Fees
    •   Career Growth Opportunities
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    TRAINING FEATURES

    Instructor Img
    Instructor-led Sessions

    Engage in live, interactive sessions led by industry experts, ensuring better guidance, monitoring, and flexible learning from any internet-enabled device.

    Real-life Case Studies Img
    Real-life Case Studies

    Gain practical insights through case studies based on real-world industry applications, helping bridge the gap between theory and practice.

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    Assignments

    Enhance your analytical skills and understanding with hands-on assignments designed to reinforce key concepts and practical application.

    Lifetime Access Img
    Lifetime Access

    Enjoy unrestricted access to course materials for a lifetime, allowing you to learn and revisit topics at your own pace.

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    24/7 Expert Support

    Get round-the-clock assistance from experienced mentors to resolve your queries and enhance your learning experience.

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    Certification

    Earn industry-recognized certification upon course completion, validating your skills and boosting your career prospects.

    We're Here to Help!

    For any queries, feedback, or assistance, reach out to ZebLearn Learner Support.

    Phone Support

    For voice calls, please use the number below:

    +91 7277877778
    WhatsApp Support

    For calls and chat via WhatsApp, use the number below:

    +91 8506888288
    Track Week Days Course Duration Fast Track
    Week Days 40-45 Days 2 Hrs. Per Day Online
    Course Duration 7 Weekends 3 Hrs. Per Day Online
    Fast Track 8 Days 6+ Hrs. Per Day Online

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    Students Reviews

    Explore authentic student feedback on ZebLearn’s expert-led SAP training and foreign language courses. Discover success stories from learners who earned certifications, enhanced their skills, and advanced their careers!

    Neha Gupta
    IT Support Manager
    ZebLearnIndias BMC Remedy training was incredibly valuable. The course was well-structured, covering everything from basic functionalities to advanced configuration and customization. The interactive labs and practical scenarios were crucial in applying the concepts and improving our IT service management processes.
    Rajesh Patel
    Service Desk Administrator
    The BMC Remedy training at ZebLearnIndia exceeded my expectations. The course offered a deep dive into BMC Remedy’s capabilities, including incident and problem management. The expert-led sessions and hands-on practice significantly enhanced my ability to leverage Remedy for efficient IT service delivery.
    Ravi Sharma
    IT Service Management Lead
    The BMC Remedy training from ZebLearnIndia was exceptional. The course provided a comprehensive overview of BMC Remedy’s features and best practices. The hands-on exercises and real-world case studies helped me understand how to effectively manage IT services and streamline operations using Remedy.
    Amit Joshi
    IT Solutions Architect
    ZebLearnIndias BMC Remedy training was a great experience. The course covered advanced topics and provided practical insights into configuring and managing BMC Remedy. The training has been instrumental in optimizing our IT service management framework and enhancing our overall operational efficiency.
    Sanya Kapoor
    IT Operations Specialist
    I found the BMC Remedy training from ZebLearnIndia to be extremely informative. The course provided a solid foundation in Remedy’s functionalities and best practices. The practical labs and real-world examples were particularly helpful in understanding how to use Remedy effectively in our organization.

    BMC Remedy Training Program - Flexible batches for you

    Date Type Schedule Time
    SOLD OUT 21 June 2025 Weekend SAT - SUN (08 Week) 18:00 To 20:00
    Filling Img 26 June 2025 Weekday MON - FRI (08 Week) 08:00 To 10:00
    1 July 2025 Weekend MON - FRI (08 Week) 10:00 To 00:00

    Price  1,20,000

    Now  95,000

    Enroll Now, Pay Later

    Explore Our Courses Across India - Flexible batches

    We are proud to offer our BMC Remedy Training Program services across numerous states nationwide.

    Explore Our BMC Remedy Training Program Courses Across The World

    We are proud to offer our BMC Remedy Training Program services across numerous countries worldwide.

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