Business Partners and Contract AccountsOverview of Business Partner Concept in SAP Creating and Managing Contract Accounts Integration with Customer Master Data in SAP ISU Mapping Business Partners to Contract Accounts
Viewing and Analyzing Contract Account Balances Transaction Codes for Account Balance Overview
Overview of Contract Objects (e.g., Utilities Services) Linking Contracts with Business Partners and Contract Accounts
Account Balance Display
Contract Objects and Relationship with Contract Accounts
Inbound and Outbound PaymentsPayment Types in SAP FI-CA (Inbound Payments, Bank Transfers, etc.) Processing Customer Payments and Allocating to Contract Accounts Manual and Automatic Payment Processing
Creating and Managing Payment Lots Reconciling Payments with Customer Accounts Payment Lot Processing and Error Handling
Overview of Clearing Processes in SAP FI-CA Automatic Clearing Rules and Settings Manual Clearing of Open Items Processing Partial Payments and Installment Plans
Payment Lots
Clearing and Reconciliation
Dunning Process OverviewDefinition and Importance of Dunning in Utility Billing Configuring Dunning Procedures in SAP ISU FI-CA Assigning Dunning Levels and Parameters
Managing Dunning Activities for Overdue Accounts Generating Dunning Notices and Letters Integration of Dunning with Interaction Center and CRM
Collection Strategies for Overdue Payments Using Collection Agencies and External Services Monitoring Customer Payment Behavior
Dunning Activities
Collections Management
Integration with SAP FIPosting FI-CA Documents to SAP FI (General Ledger) Reconciling FI-CA Transactions with Financial Accounting Overview of Financial Posting in SAP FI from FI-CA
Linking FI-CA with Billing Processes in SAP ISU Processing Bill and Invoice Payments through FI-CA Handling Complex Billing Scenarios (e.g., Installment Billing, Partial Payments)
Integration with Billing and Invoicing
