What is the real ticket and resolution for the SAP FICO support project?

The answer is depends on the nature of the transport, not all transports has gasoline. We have to educate the foreigner that in singapore you can take a bus, rent a car or train. bus / train mode does not need gasoline price.

This question is having similar answer to following question:

I want to have a vacation in singapore, so what are the transport options in singapore and how much the gasoline price ?

The answer is depends on the nature of the transport, not all transports has gasoline. We have to educate the foreigner that in singapore you can take a bus, rent a car or train. bus / train mode does not need gasoline price.

Back to SAP, all ticket is real, no fake ticket. Ticket is just a way to record customer questions. The resolutions, are depending on the nature of the question. Some questions are:

  1. send to other departments, e.g. asking how can i make my month end better.
  2. need to login to SAP customer to see what’s going on
  3. need to send to waldorf, SAP center for further studies
  4. Answer immediately
  5. Out of support context,
  6. etc..etc