• Role of CDC in SAP Customer Experience (CX) strategy
• Business value of secure customer data handling
• CIAM vs IAM concepts
• End-to-end customer identity lifecycle
• Identity, profile, and consent services
• Data storage and processing concepts
• Integration with SAP CX and S/4HANA
• Architecture supports scalable identity management
• Login methods: email, username, password
• Password policies and security rules
• Login flows and error handling
• Authentication ensures secure access
• OAuth and OpenID Connect concepts
• Single Sign-On (SSO) scenarios
• Account linking and merging
• Federation simplifies customer access
• Data enrichment and profile updates
• Progressive profiling concepts
• Profile lifecycle management
• Profiles enable personalization
• GDPR, CCPA, and data privacy concepts
• Preference centers and opt-in/opt-out handling
• Audit trails and compliance reporting
• Compliance ensures regulatory adherence
• Account protection mechanisms
• Rate limiting and bot protection
• Multi-factor authentication (MFA)
• Security protects customer identities






















