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SAP Emarsys Training | Customer Engagement Platform

The SAP Emarsys Training by ZebLearn delivers comprehensive expertise in SAP Emarsys Customer Engagement platform for AI-driven omnichannel marketing automation, personalized customer journeys, and revenue optimization across email, SMS, web, mobile, and advertising channels.

Master contact management, audience segmentation, campaign creation, automation workflows, AI product recommendations, loyalty programs, web push notifications, mobile wallet campaigns, performance analytics, A/B testing, and integrations for intelligent customer engagement.

Ideal for marketing automation specialists, digital marketers, CRM consultants, campaign managers, and growth marketers leveraging AI-powered personalization to boost customer retention, engagement, and lifetime value.

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ZebLearn partners with leading industry experts to offer genuine, career-focused certifications in SAP training, foreign languages, and professional development courses. Earn internationally recognized credentials, enhance your career prospects, and distinguish yourself with certifications valued by the industry.

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SAP Emarsys Customer Engagement Platform Training Global Certification: Real Students, Real Credentials

Our learners earn SAP-authorized global certifications that validate their skills and open doors to top MNCs. Here are some of them.

Brahmini Baddepuri — SAP Certificate
Brahmini Baddepuri
SAP Certified Associate — SAP S/4HANA Cloud Private Edition, Financial Accounting
Santosh Kirdat — SAP Certificate
Santosh Kirdat
SAP Certified — SAP S/4HANA Cloud Private Edition, Sourcing and Procurement
Tapaswini Sahoo — SAP Certificate
Tapaswini Sahoo
SAP Certified Associate — Back-End Developer, ABAP Cloud
Santosh Kirdat — SAP Certificate
Santosh Kirdat
SAP Certified — Implementation Consultant, SAP Ariba Procurement
Our Students Now Work At Top MNCs
8500+ Students Placed
Nishant Kaushik Placed
Nishant Kaushik
SAP MM
manideepak Upskilled
manideepak
Manager
Hari Shankar Jha Career switch
Hari Shankar Jha
Senior System Admin
alok kumar singh Upskilled
alok kumar singh
sap hcm
Jeevak Placed
Jeevak
Consultant
Abhijit S. Getme Upskilled
Abhijit S. Getme
Consultant Engineer
Kartik Singh Placed
Kartik Singh
SAP SD
Hemant Khainar Upskilled
Hemant Khainar
SAP MM Consultant
Neeraj Khanna Placed
Neeraj Khanna
SAP MM
Burna Vinay Kumar Placed
Burna Vinay Kumar
SAP SD Consultant
Shubham Placed
Shubham
SAP ABAP Consultant
Shashikant Career switch
Shashikant
Structure Engineer
Khushbu Career switch
Khushbu
Sap hcm
Nishant Kaushik Placed
Nishant Kaushik
SAP MM
manideepak Upskilled
manideepak
Manager
Hari Shankar Jha Career switch
Hari Shankar Jha
Senior System Admin
alok kumar singh Upskilled
alok kumar singh
sap hcm
Jeevak Placed
Jeevak
Consultant
Abhijit S. Getme Upskilled
Abhijit S. Getme
Consultant Engineer
Kartik Singh Placed
Kartik Singh
SAP SD
Hemant Khainar Upskilled
Hemant Khainar
SAP MM Consultant
Neeraj Khanna Placed
Neeraj Khanna
SAP MM
Burna Vinay Kumar Placed
Burna Vinay Kumar
SAP SD Consultant
Shubham Placed
Shubham
SAP ABAP Consultant
Shashikant Career switch
Shashikant
Structure Engineer
Khushbu Career switch
Khushbu
Sap hcm
Curriculum

SAP Emarsys Customer Engagement Platform Training Course Syllabus Structure

• SAP Emarsys enables AI-driven, personalized marketing at scale
• Omnichannel marketing concepts and customer engagement strategies
• Emarsys positioning within SAP Customer Experience portfolio
• Key use cases across retail, e-commerce, and B2C marketing
• End-to-end marketing automation overview

• Cloud-based architecture and core platform components
• Account setup, users, and permissions overview
• Navigation of Emarsys dashboard and menus
• Data flow across marketing activities
• Platform scalability and availability concepts

• Contact database structure and attributes
• Importing and maintaining customer data
• Data normalization and deduplication concepts
• Profile enrichment using behavioral data
• Customer data foundation for personalization

• Segmentation concepts and filtering logic
• Demographic, behavioral, and transactional segmentation
• Dynamic vs static segments
• Real-time audience updates
• Segmentation supports targeted campaigns

• Campaign planning and execution workflows
• Automation Center overview
• Multi-step customer journeys
• Trigger-based and time-based campaigns
• Campaign orchestration across channels

• AI-driven recommendations and personalization
• Predictive customer lifecycle and churn analysis
• Product and content recommendations
• Smart Insights and AI decisioning
• AI improves marketing relevance and conversion

• Email campaign creation and delivery
• Mobile, SMS, push notifications, and web personalization
• Channel orchestration and message prioritization
• Content personalization per channel
• Consistent customer experience across touchpoints

• Integration with SAP Commerce Cloud and SAP S/4HANA
• CRM and e-commerce data synchronization
• API and data connector overview
• Event-based data exchange
• Integration supports unified customer journeys

Beyond Learning

We empower you with skills that land your dream job.

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Meet Your Mentors

Career-Guided SAP Course Advisors

Learn directly from certified SAP consultants with real-world MNC experience.

Joga

Joga

SAP Basis & HANA Trainer

SAP Basis administrator specializing in ECC HANA migrations, system monitoring, transports, and performance tuning. Covers installation, upgrades, and security.

AS

Arramareddy Sindhu

Workday HCM Trainer

Workday HCM specialist covering staffing models, organization structures, job and position management, and reporting. Skilled in building custom and matrix reports, calculated fields and dashboards that mirror live client requirements.

Shelke Ravi

Shelke Ravi

SAP PLM Trainer

SAP PLM specialist in product lifecycle management, document control, and engineering change orders for R&D teams.

Amol

Amol

SAP PLM Trainer

SAP PLM expert in recipe development, document management, and engineering change management. Covers pharma/chemical industry compliance.

Gaurav Ravsaheb Unde

Gaurav Ravsaheb Unde

SAP MM Trainer

Seasoned SAP MM expert specializing in procurement, inventory management, and MRP planning. Delivers hands-on training with real project scenarios for certification and job readiness.

Shuvojit Acharya

Shuvojit Acharya

SAP SD Trainer

SAP SD specialist handling sales orders, pricing, billing, and delivery processes. Focuses on credit management and integration with FI/MM.

Sachin Sharma

Sachin Sharma

SAP BTP Admin Trainer

SAP BTP administrator expert in Business Technology Platform setup, cloud services, security, and app development. Covers connectivity and multi-cloud integrations.

Mahesh Kumar

Mahesh Kumar

SAP PM Trainer

SAP PM specialist in Plant Maintenance covering maintenance planning, work orders, notifications, and preventive scheduling. Integrates with MM and PM modules.

B

Bharath

Workday HCM Trainer

Workday HCM trainer experienced in the business process framework, condition rules, notifications and custom validations. Guides learners through tenant configuration, calculated fields and approval routing using real-world MNC implementation use cases.

Pralhad Lalaji Deotare

Pralhad Lalaji Deotare

SAP EWM Trainer

Experienced SAP EWM consultant covering warehouse processes, RF devices, labor management, and yard management for supply chain efficiency.

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Practice real-world interview scenarios with expert mentors and industry leaders. Improve your confidence and get ready to crack your dream role.

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Industry Projects

reliance-industries
Project

Reliance SAP S/4HANA Transformation

Enterprise-wide SAP S/4HANA migration across manufacturing, retail & petrochemical divisions with 500+ users

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HDFC-Bank
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HDFC Bank SAP FICO Go-Live

SAP Financial Accounting & Controlling implementation with IFRS compliance for high-volume banking transactions

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Flipkart
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Flipkart SAP SD Order-to-Cash

SAP Sales & Distribution rollout across 150+ locations streamlining order-to-cash and delivery processing

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Tata-Consultancy-Services
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TCS Global SAP ABAP Rollout

Custom ABAP development & global template rollout for multi-country enterprise operations and reporting

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Aditya-Birla-Group
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Aditya Birla SAP MM + Procurement

Materials Management & procurement automation across multi-plant operations and business units

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Infosys SAP PI/PO Integrations

SAP Process Integration with finance, IT and third-party systems for seamless data exchange

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tata-motors
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Tata Motors SAP PP Optimization

Production Planning & shop-floor integration for shift-based manufacturing and capacity scheduling

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itc-limited
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ITC SAP QM Quality Management

Quality management & inspection process rollout for plants with full audit compliance

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wipro
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Wipro SAP SuccessFactors HCM

Employee lifecycle digitization using SuccessFactors: onboarding, performance, learning and payroll sync

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icici-bank
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ICICI SAP FICO + Banking

SAP accounting integration with banking operations, liquidity planning and automated postings

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mahindra
Project

Mahindra SAP PM Plant Maintenance

Plant maintenance & asset management automation with preventive scheduling and vendor integrations

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larsen-toubro
Project

L&T SAP PS Project System

SAP Project System rollout for EPC projects with resource staffing, project costing and milestone tracking

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airtel
Project

Airtel SAP SD Billing Automation

Billing & revenue automation for telecom workforce with pricing, grade structures and settlements

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indigo
Project

IndiGo SAP Ariba Procurement

Source-to-pay automation using SAP Ariba with supplier onboarding, approvals & spend analytics

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asian-paints
Project

Asian Paints SAP APO Planning

SAP Advanced Planning & Optimization for demand forecasting, budgeting & supply planning

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ultratech-cement
Project

UltraTech SAP S/4HANA Finance

Central finance rollout with automated reconciliation, intercompany postings and reporting dashboards

View More →

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SAP EMARSYS CUSTOMER ENGAGEMENT PLATFORM TRAINING
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What You Get at Zeblearnindia Learning

Zeblearnindia Learning is a premier institute offering training in SAP, Workday, Data Science, Full-Stack Development, Salesforce, Machine Learning, Software Testing and more — available both online and in classroom, for students, working professionals and entrepreneurs.

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Global SAP Training Spotlight Award
India's Leadership Excellence Award 2026
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Global SAP Training Spotlight Award

Brandman India · 2026

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Participate in expert-led mock interviews and skill evaluation sessions after program completion.

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SAP Emarsys Training | Customer Engagement Platform — Flexible Batches For You

StatusDateTypeScheduleTime
SOLD OUT 13 Jul 2026 Weekend SAT - SUN (08 Weeks) 18:00 - 20:00
FILLING FAST 18 Jul 2026 Weekday MON - FRI (08 Weeks) 08:00 - 10:00
AVAILABLE 23 Jul 2026 Weekend SAT - SUN (08 Weeks) 10:00 - 12:00
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FAQ

Frequently Asked Questions

Find answers to common questions about our SAP Emarsys Customer Engagement Platform Training, certifications, and courses.

SAP Emarsys is an AI-driven marketing automation platform that helps businesses deliver personalized, omnichannel customer experiences. It improves customer engagement, increases campaign effectiveness, and supports data-driven marketing decisions across digital channels.

This training is suitable for digital marketers, CRM consultants, marketing automation specialists, CX professionals, business analysts, and IT teams working with customer engagement and marketing platforms.

Basic knowledge of digital marketing, CRM, or customer data concepts is helpful, but beginners can also learn effectively through structured training focused on marketing automation fundamentals.

You will learn campaign design, customer segmentation, personalization rules, email and omnichannel automation, AI recommendations, reporting dashboards, and integration with SAP CX solutions.

It uses AI to personalize content, automate journeys, predict customer behavior, and optimize engagement across email, mobile, web, and social channels for higher conversion rates.

Yes, professionals can work as Marketing Automation Consultants, SAP CX Specialists, Digital Marketing Analysts, CRM Managers, and Customer Experience Transformation Experts.

Yes, ZebLearn offers hands-on sessions where learners build campaigns, create segments, configure journeys, analyze performance, and practice real marketing automation scenarios in live Emarsys environments.

It integrates seamlessly with SAP Sales Cloud, SAP Service Cloud, SAP Customer Data Platform, SAP Commerce Cloud, and analytics tools for complete customer experience management.

ZebLearn provides flexible online and classroom programs with durations designed to balance marketing concepts with real-time SAP Emarsys system practice.

This training prepares professionals to run intelligent marketing campaigns, improve personalization, increase customer loyalty, and support successful digital customer experience transformation initiatives.
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