What is poor onboarding?

company does not provide enough information about their product/service to potential customers. Poor onboarding is a problem that many companies face today.

Poor onboarding is when a company does not provide enough information about their product/service to potential customers. Poor onboarding is a problem that many companies face today. In fact, according to research conducted by HubSpot, only 30% of businesses have a well-defined onboarding strategy.

Here are some examples of poor onboarding:

• A website doesn't clearly explain what the service is or how it works.

• An app doesn't give users clear instructions on how to use it.

• A salesperson doesn't answer questions clearly and thoroughly.

• A customer service representative doesn't offer helpful advice.

• A business card doesn't tell people who they should call if they need help.

If you're looking to improve your onboarding process, here's what you can do:

• Make sure your website is user friendly.

• Provide clear directions on how to use your app.

• Answer any questions customers may have.

• Offer helpful tips and tricks.

• Give out business cards that let people know where to go if they need assistance.