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Course content

About Unified Contact Center Enterprise (UCCE) Training Program in Nymburk District

  • Overview of Unified Contact Center Enterprise architecture
  • Understanding UCCE components and functionality
  • Key features of UCCE: multi-channel support, reporting, and administration
  • Overview of the enterprise contact center ecosystem
  • Prerequisites for UCCE installation
  • Installing UCCE and configuring initial settings
  • Licensing and software management
  • Configuring UCCE Administration using Cisco Unified Operating System
  • Understanding call flow concepts and design in an enterprise environment
  • Configuring scripts using the UCCE Script Editor and Cisco Finesse
  • Implementing Interactive Voice Response (IVR) and Automatic Call Distribution (ACD)
  • Designing and implementing skills-based routing strategies
  • Overview of UCCE components: agents, supervisors, and managers
  • Configuring agent and team settings
  • Setting up multimedia routing for voice, email, chat, and social media
  • Understanding the role of the UCCE database and external integrations
  • Using UCCE Reporting tools for performance analysis
  • Configuring real-time and historical reports
  • Understanding metrics and key performance indicators (KPIs) for enterprise operations
  • Monitoring agent performance and call statistics effectively
  • Implementing chat, email, and social media support in UCCE
  • Integrating UCCE with Cisco Unified Communications Manager and third-party applications
  • Configuring advanced features: Outbound Dialing, Queue Callback, and APIs
  • Implementing high availability, failover, and disaster recovery strategies
  • Performing regular maintenance and system updates
  • Managing user accounts, roles, and permissions
  • Configuring system alerts and notifications for proactive monitoring
  • Best practices for UCCE administration in a large-scale environment
  • Common issues and troubleshooting techniques specific to UCCE
  • Using UCCE logs and diagnostic tools to resolve problems
  • Addressing agent and call flow issues
  • Understanding system performance and optimization strategies
  • Why Should You Learn Unified Contact Center Enterprise (UCCE) Training Program in Nymburk District Training?

    The annual salary of an Unified Contact Center Enterprise (UCCE) Training Program in Nymburk District is $125k.

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    What you will get at Zeblearnindia Learning?

    Zeblearnindia Learning is your one-stop institute to learn SAP Online Training Courses, Web Designing, Data Science, Fullstack Developer, Salesforce, Workday, Machine Learning, software testing and video editing. With the flexibility of choosing between online and classroom (offline) modes of learning, our comprehensive courses have been specifically designed for students, working professionals, businessmen and entrepreneurs. Here’s what you’ll get at Zeblearnindia Learning:

    •   Expert-Led Training
    •   Globally Recognized Certifications
    •   100% Job Placement Support
    •   Hands-On Learning
    •   Flexible Learning Options
    •   Affordable Course Fees
    •   Career Growth Opportunities
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    TRAINING FEATURES

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    Instructor-led Sessions

    The most traditional way to learn with increased visibility,monitoring and control over learners with ease to learn at any time from internet-connected devices.

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    Real-life Case Studies

    Case studies based on top industry frameworks help you to relate your learning with real-time based industry solutions.

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    Assignment

    Adding the scope of improvement and fostering the analytical abilities and skills through the perfect piece of academic work.

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    Lifetime Access

    Get Unlimited access of the course throughout the life providing the freedom to learn at your own pace.

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    24 x 7 Expert Support

    With no limits to learn and in-depth vision from all-time available support to resolve all your queries related to the course.

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    Certification

    The most traditional way to learn with increased visibility,monitoring and control over learners with ease to learn at any time from internet.

    Program Core Credentials

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    For any queries, feedback, or assistance, reach out to ZebLearn Learner Support.

    Phone Support

    For voice calls, please use the number below:

    +91 7277877778
    WhatsApp Support

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    +91 8506888288
    Track Week Days Course Duration Fast Track
    Week Days 40-45 Days 2 Hrs. Per Day Online
    Course Duration 7 Weekends 3 Hrs. Per Day Online
    Fast Track 8 Days 6+ Hrs. Per Day Online

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    Enroll Now

    (14 March ) 60 Minutes WEBINAR with CERTIFICATE

    Date Time IST (GMT +5:30) Event Free Sign Up

    Students Reviews

    Read genuine student reviews on ZebLearn’s expert-led SAP training and foreign language courses. Hear success stories from learners who gained certifications, skills, and career growth!

    Nikhil Mehta
    Contact Center Operations Director
    Zeblearn Indias UCCE course was instrumental in refining my skills. The advanced curriculum and practical exercises equipped me with the expertise needed to oversee and optimize large-scale contact center operations efficiently.
    Sonal Gupta
    Enterprise Solutions Architect
    The UCCE training at Zeblearn India was exceptional. The in-depth content and hands-on labs significantly enhanced my ability to design and implement complex contact center solutions, which has been crucial for my role in enterprise-level projects.
    Arjun Singh
    Senior Contact Center Analyst
    Zeblearn Indias UCCE course provided me with a thorough understanding of enterprise contact center technologies. The detailed instruction and real-world scenarios greatly improved my skills in managing and optimizing enterprise contact centers.
    Ritika Desai
    IT Contact Center Consultant
    The UCCE course from Zeblearn India was highly beneficial. The well-structured curriculum and practical applications offered deep insights into managing and scaling contact center solutions, which has been essential for my consulting work.
    Vikram Reddy
    Customer Interaction Solutions Specialist
    I highly recommend Zeblearn Indias UCCE course. The course’s comprehensive coverage and practical exercises provided me with advanced knowledge of Unified Contact Center Enterprise, significantly enhancing my ability to deliver effective customer interaction solutions.

    Unified Contact Center Enterprise (UCCE) Training Program in Nymburk District - Flexible batches for you

    Date Type Schedule Time
    SOLD OUT 14 March 2025 Weekend SAT - SUN (08 Week) 18:00 To 20:00
    Filling Img 19 March 2025 Weekday MON - FRI (08 Week) 08:00 To 10:00
    24 March 2025 Weekend MON - FRI (08 Week) 10:00 To 00:00

    Price  1,20,000

    Now  95,000

    Enroll Now, Pay Later

    Explore Our Unified Contact Center Enterprise (UCCE) Training Program in Nymburk District Courses Across The Cities of Nymburk District

    We are proud to offer our Unified Contact Center Enterprise (UCCE) Training Program in Nymburk District services across numerous cities nationwide.

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