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Course content

About SAP ISU CCS Training Program

  • Overview of SAP ISU (Industry Solution for Utilities)
  • Role of Customer Care and Services in Utility Management
  • Key Features and Benefits of SAP ISU CCS
  • Integration with Other SAP Modules (e.g., SAP CRM, SAP SD, SAP FI)
  • Customer Master Data Management
  • Creating and Managing Customer Master Records
  • Data Models for Customer Information (e.g., Address, Payment Details)
  • Managing Hierarchies and Relationships between Customer Accounts

  • Interaction Center (IC)
  • Overview of SAP Interaction Center for Utilities
  • Managing Customer Inquiries and Issues
  • Using Interaction Center for Multi-Channel Communication (Phone, Email, Chat)

  • Customer Segmentation and Profiling
  • Customer Grouping for Tailored Service Offerings
  • Profiling Customer Behavior and Needs
  • Contract Management
  • Creating and Managing Utility Contracts (e.g., Gas, Water, Electricity)
  • Types of Contracts (Residential, Industrial, Commercial)
  • Managing Contract Lifecycles (Creation, Renewal, Termination)

  • Billing and Invoicing Processes
  • Billing Models and Processes for Utility Services
  • Rate Determination and Billing Cycles
  • Handling Complex Billing Scenarios (e.g., Adjustments, Disputes)

  • Integration with SAP FI/CA
  • Overview of Financial Integration (FI-CA) for Billing and Payments
  • Payment Processing and Reconciliation
  • Managing Payment Discrepancies and Disputes
  • Meter Management
  • Creating and Managing Meter Master Data
  • Meter Installation, Replacement, and Removal Processes

  • Meter Reading
  • Scheduling and Managing Meter Reading
  • Integration of Meter Data with Billing
  • Validating and Adjusting Meter Readings

  • Consumption Data Management
  • Recording and Storing Energy Consumption Data
  • Integration of Consumption Data with Billing and Reporting
  • Service Request Management
  • Creating and Managing Service Orders for Utility Services
  • Workflow for Service Requests (e.g., Repairs, Installations)
  • Tracking and Resolving Service Orders

  • Integration with Field Service Operations
  • Managing Field Technicians and Resources for Service Orders
  • Coordinating On-Site Services for Customers
  • Integration with Mobile Workforce Management Systems
  • Managing Customer Payments
  • Payment Plans and Options for Utility Customers
  • Monitoring Outstanding Payments and Overdue Accounts

  • Dunning Processes
  • Overview of Dunning in SAP ISU
  • Creating and Managing Dunning Levels for Unpaid Bills
  • Integration of Dunning with Customer Communication and Interaction Center
  • Why Should You Learn SAP ISU CCS Training Program Training?

    The annual salary of an SAP ISU CCS Training Program is $125k.

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    What you will get at Zeblearnindia Learning?

    Zeblearnindia Learning is a premier institute offering training in SAP Online Courses, Web Designing, Data Science, Full-Stack Development, Salesforce, Workday, Machine Learning, Software Testing, and Video Editing. With the option to choose between online and offline (classroom) learning, our well-structured courses cater to students, working professionals, business owners, and entrepreneurs. Here’s what you can expect at Zeblearnindia Learning:

    •   Expert-Led Training
    •   Globally Recognized Certifications
    •   100% Job Placement Support
    •   Hands-On Learning
    •   Flexible Learning Options
    •   Affordable Course Fees
    •   Career Growth Opportunities
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    TRAINING FEATURES

    Instructor Img
    Instructor-led Sessions

    Engage in live, interactive sessions led by industry experts, ensuring better guidance, monitoring, and flexible learning from any internet-enabled device.

    Real-life Case Studies Img
    Real-life Case Studies

    Gain practical insights through case studies based on real-world industry applications, helping bridge the gap between theory and practice.

    Assignment Img
    Assignments

    Enhance your analytical skills and understanding with hands-on assignments designed to reinforce key concepts and practical application.

    Lifetime Access Img
    Lifetime Access

    Enjoy unrestricted access to course materials for a lifetime, allowing you to learn and revisit topics at your own pace.

    Expert Support Img
    24/7 Expert Support

    Get round-the-clock assistance from experienced mentors to resolve your queries and enhance your learning experience.

    Certification Img
    Certification

    Earn industry-recognized certification upon course completion, validating your skills and boosting your career prospects.

    We're Here to Help!

    For any queries, feedback, or assistance, reach out to ZebLearn Learner Support.

    Phone Support

    For voice calls, please use the number below:

    +91 7277877778
    WhatsApp Support

    For calls and chat via WhatsApp, use the number below:

    +91 8506888288
    Track Week Days Course Duration Fast Track
    Week Days 40-45 Days 2 Hrs. Per Day Online
    Course Duration 7 Weekends 3 Hrs. Per Day Online
    Fast Track 8 Days 6+ Hrs. Per Day Online

    Claim Your Scholarship! Sign Up Now to Access the Best Deal | Limited Time Offer

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    Key Highlights of the Training


    Comprehensive SAP ISU Training – Beginner to Advanced

    SAP ISU CCS Online Course with Practical Labs

    Customer Interaction & Service Request Management

    SAP ISU CCS Integration with Billing & CRM

    Service Order Processing & Workflow Automation




    Who Should Enroll?


    SAP ISU Consultants & Functional Experts

    Customer Service & Support Professionals

    Utility Industry Billing & Operations Teams

    SAP ISU Online Course Learners Seeking Certification




    Training Benefits


    🎓 SAP ISU CCS Certification Readiness

    💼 Hands-On Learning with Real Projects

    📂 SAP ISU Online Course with Study Materials

    🚀 Career Growth in SAP Utilities Domain




    Course Duration & Mode


    📅 Duration: Flexible Learning Options

    💻 Mode: Online Live & Self-Paced Learning

    🎤 Trainers: SAP ISU CCS Industry Experts




    Why Choose ZeblearnIndia?


    Expert-Led SAP ISU CCS Training

    Real-World Case Studies & Implementation Scenarios

    Certification & Job Assistance

    24/7 Learning Support & Career Guidance



    What Will You Learn?


    Introduction to SAP ISU & CCS


    🔹 What is SAP ISU?

    🔹 Overview of SAP ISU CCS Module

    🔹 SAP ISU Training – Learning Path


    Customer Interaction & Service Request Management


    🔹 Customer Data Management & Segmentation

    🔹 Handling Service Requests & Complaints in SAP ISU CCS

    🔹 Workflow Automation for Customer Service


    SAP ISU CCS & Billing Integration


    🔹 Linking SAP ISU CCS with Billing & Invoicing

    🔹 Managing Customer Contracts & Account Information

    🔹 Automating Billing Dispute Resolution


    Advanced SAP ISU CCS Functionalities


    🔹 Configuring SAP ISU CCS for Utilities Sector

    🔹 SAP ISU CCS Integration with CRM & ERP Modules

    🔹 SAP ISU Online Course with Real-Time Case Studies


    Hands-On Training & Certification Readiness


    🔹 Live Projects & Practical Scenarios

    🔹 SAP ISU CCS Online Training – Self-Paced & Live Sessions

    🔹 Certification Exam Preparation & Mock Tests


    (21 June ) 60 Minutes WEBINAR with CERTIFICATE

    Date Time IST (GMT +5:30) Event Free Sign Up

    Students Reviews

    Explore authentic student feedback on ZebLearn’s expert-led SAP training and foreign language courses. Discover success stories from learners who earned certifications, enhanced their skills, and advanced their careers!

    Sneha Desai
    SAP ISU CCS Consultant
    The SAP ISU CCS course offered by ZeblearnIndia was well-structured and informative. It provided a comprehensive overview of customer care and service functionalities in SAP ISU. The practical labs and real-life examples were crucial for understanding and implementing the solutions.
    Subhendu Roy
    SAP ISU Customer Service Specialist
    ZeblearnIndia’s SAP ISU CCS course was very detailed and practical. It provided deep insights into managing customer interactions and service processes within SAP ISU. The hands-on exercises and case studies helped me apply the knowledge effectively in real-world scenarios.
    Rakesh Verma
    SAP ISU CCS Consultant
    The SAP ISU CCS course from ZeblearnIndia was highly comprehensive. It provided a thorough understanding of customer care and service processes within the utilities sector. The hands-on labs and real-world case studies were instrumental in applying the concepts effectively.
    Rajeev Tiwari
    SAP ISU Customer Care Administrator
    The SAP ISU CCS training from ZeblearnIndia was highly beneficial. It covered all essential aspects of customer service and care processes within SAP ISU. The course’s practical exercises and case studies were particularly helpful for applying the concepts in a practical setting.
    Deepa Nair
    SAP ISU CCS Analyst
    The SAP ISU CCS training at ZeblearnIndia was excellent. It covered all critical aspects of customer care and service functionalities, from billing to customer interaction management. The practical sessions and instructor support were vital in grasping the complex processes.

    SAP ISU CCS Training Program – Master Customer Care & Services - Flexible batches for you

    Date Type Schedule Time
    SOLD OUT 21 June 2025 Weekend SAT - SUN (08 Week) 18:00 To 20:00
    Filling Img 26 June 2025 Weekday MON - FRI (08 Week) 08:00 To 10:00
    1 July 2025 Weekend MON - FRI (08 Week) 10:00 To 00:00

    Price  1,20,000

    Now  95,000

    Enroll Now, Pay Later

    Explore Our Courses Across India - Flexible batches

    We are proud to offer our SAP ISU CCS Training Program – Master Customer Care & Services services across numerous states nationwide.

    Explore Our SAP ISU CCS Training Program – Master Customer Care & Services Courses Across The World

    We are proud to offer our SAP ISU CCS Training Program – Master Customer Care & Services services across numerous countries worldwide.

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