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Course content

About SAP ISU CCS Training Program – Master Customer Care & Services

  • Overview of SAP ISU (Industry Solution for Utilities)
  • Role of Customer Care and Services in Utility Management
  • Key Features and Benefits of SAP ISU CCS
  • Integration with Other SAP Modules (e.g., SAP CRM, SAP SD, SAP FI)
  • Customer Master Data Management
  • Creating and Managing Customer Master Records
  • Data Models for Customer Information (e.g., Address, Payment Details)
  • Managing Hierarchies and Relationships between Customer Accounts

  • Interaction Center (IC)
  • Overview of SAP Interaction Center for Utilities
  • Managing Customer Inquiries and Issues
  • Using Interaction Center for Multi-Channel Communication (Phone, Email, Chat)

  • Customer Segmentation and Profiling
  • Customer Grouping for Tailored Service Offerings
  • Profiling Customer Behavior and Needs
  • Contract Management
  • Creating and Managing Utility Contracts (e.g., Gas, Water, Electricity)
  • Types of Contracts (Residential, Industrial, Commercial)
  • Managing Contract Lifecycles (Creation, Renewal, Termination)

  • Billing and Invoicing Processes
  • Billing Models and Processes for Utility Services
  • Rate Determination and Billing Cycles
  • Handling Complex Billing Scenarios (e.g., Adjustments, Disputes)

  • Integration with SAP FI/CA
  • Overview of Financial Integration (FI-CA) for Billing and Payments
  • Payment Processing and Reconciliation
  • Managing Payment Discrepancies and Disputes
  • Meter Management
  • Creating and Managing Meter Master Data
  • Meter Installation, Replacement, and Removal Processes

  • Meter Reading
  • Scheduling and Managing Meter Reading
  • Integration of Meter Data with Billing
  • Validating and Adjusting Meter Readings

  • Consumption Data Management
  • Recording and Storing Energy Consumption Data
  • Integration of Consumption Data with Billing and Reporting
  • Service Request Management
  • Creating and Managing Service Orders for Utility Services
  • Workflow for Service Requests (e.g., Repairs, Installations)
  • Tracking and Resolving Service Orders

  • Integration with Field Service Operations
  • Managing Field Technicians and Resources for Service Orders
  • Coordinating On-Site Services for Customers
  • Integration with Mobile Workforce Management Systems
  • Managing Customer Payments
  • Payment Plans and Options for Utility Customers
  • Monitoring Outstanding Payments and Overdue Accounts

  • Dunning Processes
  • Overview of Dunning in SAP ISU
  • Creating and Managing Dunning Levels for Unpaid Bills
  • Integration of Dunning with Customer Communication and Interaction Center

  • What Will You Learn?


    Introduction to SAP ISU & CCS


    🔹 What is SAP ISU?

    🔹 Overview of SAP ISU CCS Module

    🔹 SAP ISU Training – Learning Path


    Customer Interaction & Service Request Management


    🔹 Customer Data Management & Segmentation

    🔹 Handling Service Requests & Complaints in SAP ISU CCS

    🔹 Workflow Automation for Customer Service


    SAP ISU CCS & Billing Integration


    🔹 Linking SAP ISU CCS with Billing & Invoicing

    🔹 Managing Customer Contracts & Account Information

    🔹 Automating Billing Dispute Resolution


    Advanced SAP ISU CCS Functionalities


    🔹 Configuring SAP ISU CCS for Utilities Sector

    🔹 SAP ISU CCS Integration with CRM & ERP Modules

    🔹 SAP ISU Online Course with Real-Time Case Studies


    Hands-On Training & Certification Readiness


    🔹 Live Projects & Practical Scenarios

    🔹 SAP ISU CCS Online Training – Self-Paced & Live Sessions

    🔹 Certification Exam Preparation & Mock Tests


    Why Should You Learn SAP ISU CCS Training Program Training?

    The annual salary of an SAP ISU CCS Training Program is $125k.

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    What you will get at Zeblearnindia Learning?

    Zeblearnindia Learning is a premier institute offering training in SAP Online Courses, Web Designing, Data Science, Full-Stack Development, Salesforce, Workday, Machine Learning, Software Testing, and Video Editing. With the option to choose between online and offline (classroom) learning, our well-structured courses cater to students, working professionals, business owners, and entrepreneurs. Here’s what you can expect at Zeblearnindia Learning:

    •   Expert-Led Training
    •   Globally Recognized Certifications
    •   100% Job Placement Support
    •   Hands-On Learning
    •   Flexible Learning Options
    •   Affordable Course Fees
    •   Career Growth Opportunities
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    () 60 Minutes WEBINAR with CERTIFICATE

    Date Time IST (GMT +5:30) Event Free Sign Up

    Explore Our Courses Across India - Flexible batches

    We are proud to offer our SAP ISU CCS Training Program – Master Customer Care & Services services across numerous states nationwide.

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    Key Highlights of the Training


    Comprehensive SAP ISU Training – Beginner to Advanced

    SAP ISU CCS Online Course with Practical Labs

    Customer Interaction & Service Request Management

    SAP ISU CCS Integration with Billing & CRM

    Service Order Processing & Workflow Automation




    Who Should Enroll?


    SAP ISU Consultants & Functional Experts

    Customer Service & Support Professionals

    Utility Industry Billing & Operations Teams

    SAP ISU Online Course Learners Seeking Certification




    Training Benefits


    🎓 SAP ISU CCS Certification Readiness

    💼 Hands-On Learning with Real Projects

    📂 SAP ISU Online Course with Study Materials

    🚀 Career Growth in SAP Utilities Domain




    Course Duration & Mode


    📅 Duration: Flexible Learning Options

    💻 Mode: Online Live & Self-Paced Learning

    🎤 Trainers: SAP ISU CCS Industry Experts




    Why Choose ZeblearnIndia?


    Expert-Led SAP ISU CCS Training

    Real-World Case Studies & Implementation Scenarios

    Certification & Job Assistance

    24/7 Learning Support & Career Guidance


    Questions? WhatsApp us.
    Placements query?

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