Unlock Your Navratri Scholarship! Register Today to Take Best Offer | Offer Ends In 0d 0h 00h 00s

ZebLearn Certification Partners – Globally Recognized Credentials!

ZebLearn partners with leading industry experts to offer genuine, career-focused certifications in SAP training, foreign languages, and professional development courses. Earn internationally recognized credentials, enhance your career prospects, and distinguish yourself with certifications valued by the industry.

Partner 1
Partner 1
Partner 1
Partner 1
Partner 1
Partner 1
Partner 1
Partner 1
Partner 1
Partner 1
Partner 1
Partner 1
Partner 1

Course content

About Unified Contact Center Enterprise (UCCE)

  • Overview of Unified Contact Center Enterprise architecture
  • Understanding UCCE components and functionality
  • Key features of UCCE: multi-channel support, reporting, and administration
  • Overview of the enterprise contact center ecosystem
  • Prerequisites for UCCE installation
  • Installing UCCE and configuring initial settings
  • Licensing and software management
  • Configuring UCCE Administration using Cisco Unified Operating System
  • Understanding call flow concepts and design in an enterprise environment
  • Configuring scripts using the UCCE Script Editor and Cisco Finesse
  • Implementing Interactive Voice Response (IVR) and Automatic Call Distribution (ACD)
  • Designing and implementing skills-based routing strategies
  • Overview of UCCE components: agents, supervisors, and managers
  • Configuring agent and team settings
  • Setting up multimedia routing for voice, email, chat, and social media
  • Understanding the role of the UCCE database and external integrations
  • Using UCCE Reporting tools for performance analysis
  • Configuring real-time and historical reports
  • Understanding metrics and key performance indicators (KPIs) for enterprise operations
  • Monitoring agent performance and call statistics effectively
  • Implementing chat, email, and social media support in UCCE
  • Integrating UCCE with Cisco Unified Communications Manager and third-party applications
  • Configuring advanced features: Outbound Dialing, Queue Callback, and APIs
  • Implementing high availability, failover, and disaster recovery strategies
  • Performing regular maintenance and system updates
  • Managing user accounts, roles, and permissions
  • Configuring system alerts and notifications for proactive monitoring
  • Best practices for UCCE administration in a large-scale environment
  • Common issues and troubleshooting techniques specific to UCCE
  • Using UCCE logs and diagnostic tools to resolve problems
  • Addressing agent and call flow issues
  • Understanding system performance and optimization strategies
  • Why Should You Learn Unified Contact Center Enterprise (UCCE) Training?

    The annual salary of an Unified Contact Center Enterprise (UCCE) is $125k.

    Request more information

    What you will get at Zeblearnindia Learning?

    Zeblearnindia Learning is a premier institute offering training in SAP Online Courses, Web Designing, Data Science, Full-Stack Development, Salesforce, Workday, Machine Learning, Software Testing, and Video Editing. With the option to choose between online and offline (classroom) learning, our well-structured courses cater to students, working professionals, business owners, and entrepreneurs. Here’s what you can expect at Zeblearnindia Learning:

    •   Expert-Led Training
    •   Globally Recognized Certifications
    •   100% Job Placement Support
    •   Hands-On Learning
    •   Flexible Learning Options
    •   Affordable Course Fees
    •   Career Growth Opportunities
    best-seller-min

    TRAINING FEATURES

    Instructor Img
    Instructor-led Sessions

    Engage in live, interactive sessions led by industry experts, ensuring better guidance, monitoring, and flexible learning from any internet-enabled device.

    Real-life Case Studies Img
    Real-life Case Studies

    Gain practical insights through case studies based on real-world industry applications, helping bridge the gap between theory and practice.

    Assignment Img
    Assignments

    Enhance your analytical skills and understanding with hands-on assignments designed to reinforce key concepts and practical application.

    Lifetime Access Img
    Lifetime Access

    Enjoy unrestricted access to course materials for a lifetime, allowing you to learn and revisit topics at your own pace.

    Expert Support Img
    24/7 Expert Support

    Get round-the-clock assistance from experienced mentors to resolve your queries and enhance your learning experience.

    Certification Img
    Certification

    Earn industry-recognized certification upon course completion, validating your skills and boosting your career prospects.

    We're Here to Help!

    For any queries, feedback, or assistance, reach out to ZebLearn Learner Support.

    Phone Support

    For voice calls, please use the number below:

    +91 7277877778
    WhatsApp Support

    For calls and chat via WhatsApp, use the number below:

    +91 8506888288
    Track Week Days Course Duration Fast Track
    Week Days 40-45 Days 2 Hrs. Per Day Online
    Course Duration 7 Weekends 3 Hrs. Per Day Online
    Fast Track 8 Days 6+ Hrs. Per Day Online

    Claim Your Scholarship! Sign Up Now to Access the Best Deal | Limited Time Offer

    Enroll Now

    (18 June ) 60 Minutes WEBINAR with CERTIFICATE

    Date Time IST (GMT +5:30) Event Free Sign Up

    Students Reviews

    Explore authentic student feedback on ZebLearn’s expert-led SAP training and foreign language courses. Discover success stories from learners who earned certifications, enhanced their skills, and advanced their careers!

    Sonal Gupta
    Enterprise Solutions Architect
    The UCCE training at Zeblearn India was exceptional. The in-depth content and hands-on labs significantly enhanced my ability to design and implement complex contact center solutions, which has been crucial for my role in enterprise-level projects.
    Arjun Singh
    Senior Contact Center Analyst
    Zeblearn Indias UCCE course provided me with a thorough understanding of enterprise contact center technologies. The detailed instruction and real-world scenarios greatly improved my skills in managing and optimizing enterprise contact centers.
    Ritika Desai
    IT Contact Center Consultant
    The UCCE course from Zeblearn India was highly beneficial. The well-structured curriculum and practical applications offered deep insights into managing and scaling contact center solutions, which has been essential for my consulting work.
    Nikhil Mehta
    Contact Center Operations Director
    Zeblearn Indias UCCE course was instrumental in refining my skills. The advanced curriculum and practical exercises equipped me with the expertise needed to oversee and optimize large-scale contact center operations efficiently.
    Vikram Reddy
    Customer Interaction Solutions Specialist
    I highly recommend Zeblearn Indias UCCE course. The course’s comprehensive coverage and practical exercises provided me with advanced knowledge of Unified Contact Center Enterprise, significantly enhancing my ability to deliver effective customer interaction solutions.

    Unified Contact Center Enterprise (UCCE) Training Program - Flexible batches for you

    Date Type Schedule Time
    SOLD OUT 18 June 2025 Weekend SAT - SUN (08 Week) 18:00 To 20:00
    Filling Img 23 June 2025 Weekday MON - FRI (08 Week) 08:00 To 10:00
    28 June 2025 Weekend MON - FRI (08 Week) 10:00 To 00:00

    Price  1,20,000

    Now  95,000

    Enroll Now, Pay Later

    Explore Our Courses Across India - Flexible batches

    We are proud to offer our Unified Contact Center Enterprise (UCCE) Training Program services across numerous states nationwide.

    Explore Our Unified Contact Center Enterprise (UCCE) Training Program Courses Across The World

    We are proud to offer our Unified Contact Center Enterprise (UCCE) Training Program services across numerous countries worldwide.

    Call Us
    WhatsApp
    Questions? WhatsApp us.
    Placements query?

    We use cookies to improve your experience and personalize our site. cookie policy