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ZebLearn partners with leading industry experts to offer genuine, career-focused certifications in SAP training, foreign languages, and professional development courses. Earn internationally recognized credentials, enhance your career prospects, and distinguish yourself with certifications valued by the industry.

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Course content

About SAP CRM

  • Overview of SAP CRM and its significance in customer relationship management
  • Key features and benefits of using SAP CRM
  • Integration with other SAP modules (e.g., SAP ERP, SAP S/4HANA)
  • Understanding key CRM terminologies (e.g., lead management, opportunity management, customer segmentation)
  • Overview of the CRM process flow from lead generation to customer retention
  • The role of customer-centric strategies in business success
  • Overview of master data in SAP CRM
  • Managing business partners (customers, prospects, vendors)
  • Understanding the importance of accurate master data for CRM processes
  • Overview of marketing functionalities in SAP CRM
  • Creating and managing marketing campaigns
  • Segmentation of target groups for effective marketing
  • Analyzing campaign performance and return on investment (ROI)
  • Overview of sales functionalities in SAP CRM
  • Lead and opportunity management processes
  • Managing quotations, orders, and contracts
  • Sales forecasting and performance analysis
  • Overview of service functionalities in SAP CRM
  • Managing service orders, service contracts, and service requests
  • Understanding service level agreements (SLAs) and their management
  • Customer service analytics and reporting
  • Overview of the SAP CRM Interaction Center (IC)
  • Managing customer interactions through various channels (phone, email, chat)
  • Utilizing CRM for effective call center operations
  • Reporting and analytics for interaction center performance
  • Overview of web channel functionalities in SAP CRM
  • Managing e-commerce and online customer interactions
  • Creating and managing web-based campaigns
  • Integrating web channels with traditional sales and service processes
  • Overview of reporting tools available in SAP CRM
  • Creating standard and custom reports using SAP CRM Analytics
  • Utilizing dashboards for real-time insights into CRM activities
  • Monitoring key performance indicators (KPIs) for CRM effectiveness
  • SAP ERP: Integration for order processing and inventory management
  • SAP Marketing Cloud: Enhanced marketing capabilities
  • SAP Analytics Cloud: Advanced analytics and reporting options
  • Why Should You Learn SAP CRM Training?

    The annual salary of an SAP CRM is $125k.

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    What you will get at Zeblearnindia Learning?

    Zeblearnindia Learning is a premier institute offering training in SAP Online Courses, Web Designing, Data Science, Full-Stack Development, Salesforce, Workday, Machine Learning, Software Testing, and Video Editing. With the option to choose between online and offline (classroom) learning, our well-structured courses cater to students, working professionals, business owners, and entrepreneurs. Here’s what you can expect at Zeblearnindia Learning:

    •   Expert-Led Training
    •   Globally Recognized Certifications
    •   100% Job Placement Support
    •   Hands-On Learning
    •   Flexible Learning Options
    •   Affordable Course Fees
    •   Career Growth Opportunities
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    TRAINING FEATURES

    Instructor Img
    Instructor-led Sessions

    Engage in live, interactive sessions led by industry experts, ensuring better guidance, monitoring, and flexible learning from any internet-enabled device.

    Real-life Case Studies Img
    Real-life Case Studies

    Gain practical insights through case studies based on real-world industry applications, helping bridge the gap between theory and practice.

    Assignment Img
    Assignments

    Enhance your analytical skills and understanding with hands-on assignments designed to reinforce key concepts and practical application.

    Lifetime Access Img
    Lifetime Access

    Enjoy unrestricted access to course materials for a lifetime, allowing you to learn and revisit topics at your own pace.

    Expert Support Img
    24/7 Expert Support

    Get round-the-clock assistance from experienced mentors to resolve your queries and enhance your learning experience.

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    Certification

    Earn industry-recognized certification upon course completion, validating your skills and boosting your career prospects.

    We're Here to Help!

    For any queries, feedback, or assistance, reach out to ZebLearn Learner Support.

    Phone Support

    For voice calls, please use the number below:

    +91 7277877778
    WhatsApp Support

    For calls and chat via WhatsApp, use the number below:

    +91 8506888288
    Track Week Days Course Duration Fast Track
    Week Days 40-45 Days 2 Hrs. Per Day Online
    Course Duration 7 Weekends 3 Hrs. Per Day Online
    Fast Track 8 Days 6+ Hrs. Per Day Online

    Claim Your Scholarship! Sign Up Now to Access the Best Deal | Limited Time Offer

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    (18 June ) 60 Minutes WEBINAR with CERTIFICATE

    Date Time IST (GMT +5:30) Event Free Sign Up

    Students Reviews

    Explore authentic student feedback on ZebLearn’s expert-led SAP training and foreign language courses. Discover success stories from learners who earned certifications, enhanced their skills, and advanced their careers!

    Sneha Patel
    Sneha Patel
    SAP CRM Consultant
    The SAP CRM course at ZeblearnIndia was pivotal in my career growth. The course covered all essential aspects of CRM, from customer engagement strategies to sales force automation. The instructors were knowledgeable and provided practical insights into implementing CRM solutions. This course has equipped me with the skills to enhance customer relationships, optimize sales processes, and drive business growth.
    Priya Sharma
    Priya Sharma
    SAP CRM Consultant
    ZeblearnIndias SAP CRM course provided me with comprehensive knowledge and practical skills in managing customer relationships. The course covered essential topics such as sales automation, marketing management, and service optimization. The hands-on labs and group projects allowed me to gain hands-on experience with SAP CRM tools. This course has prepared me to implement CRM solutions that enhance customer loyalty and business profitability.
    Kritika Verma
    Kritika Verma
    CRM Analyst
    Taking the SAP CRM course at ZeblearnIndia was a transformative experience for my career in customer relationship management. The course content was rich in detail, and the instructors were highly experienced in CRM implementations. The practical assignments and role-playing exercises enabled me to apply CRM strategies effectively. This course has equipped me with the skills to drive customer engagement initiatives, improve sales effectiveness, and deliver exceptional customer service.
    Tanvi Gupta
    Tanvi Gupta
    Customer Experience Manager
    The SAP CRM course at ZeblearnIndia exceeded my expectations. The curriculum was well-structured, and the instructors provided practical guidance on CRM strategies and technologies. The interactive learning environment allowed me to apply CRM concepts in simulated business scenarios. This course has enhanced my ability to design customer-centric strategies, analyze customer data effectively, and drive personalized marketing campaigns.
    Rahul Sharma
    Rahul Sharma
    CRM Specialist
    Enrolling in the SAP CRM course at ZeblearnIndia was a strategic decision for my professional development. The course content was comprehensive, covering CRM fundamentals and advanced features. The hands-on exercises and real-world case studies were particularly beneficial in understanding CRM implementation. This course has empowered me to leverage SAP CRM tools effectively, streamline customer interactions, and improve customer satisfaction.

    SAP CRM Training Program - Flexible batches for you

    Date Type Schedule Time
    SOLD OUT 18 June 2025 Weekend SAT - SUN (08 Week) 18:00 To 20:00
    Filling Img 23 June 2025 Weekday MON - FRI (08 Week) 08:00 To 10:00
    28 June 2025 Weekend MON - FRI (08 Week) 10:00 To 00:00

    Price  1,20,000

    Now  95,000

    Enroll Now, Pay Later

    Explore Our Courses Across India - Flexible batches

    We are proud to offer our SAP CRM Training Program services across numerous states nationwide.

    Explore Our SAP CRM Training Program Courses Across The World

    We are proud to offer our SAP CRM Training Program services across numerous countries worldwide.

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