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    Course content

    About SAP CRM Training Program

  • Overview of SAP CRM and its significance in customer relationship management
  • Key features and benefits of using SAP CRM
  • Integration with other SAP modules (e.g., SAP ERP, SAP S/4HANA)

  • Understanding key CRM terminologies (e.g., lead management, opportunity management, customer segmentation)
  • Overview of the CRM process flow from lead generation to customer retention
  • The role of customer-centric strategies in business success

  • Overview of master data in SAP CRM
  • Managing business partners (customers, prospects, vendors)
  • Understanding the importance of accurate master data for CRM processes

  • Overview of marketing functionalities in SAP CRM
  • Creating and managing marketing campaigns
  • Segmentation of target groups for effective marketing
  • Analyzing campaign performance and return on investment (ROI)

  • Overview of sales functionalities in SAP CRM
  • Lead and opportunity management processes
  • Managing quotations, orders, and contracts
  • Sales forecasting and performance analysis

  • Overview of service functionalities in SAP CRM
  • Managing service orders, service contracts, and service requests
  • Understanding service level agreements (SLAs) and their management
  • Customer service analytics and reporting

  • Overview of the SAP CRM Interaction Center (IC)
  • Managing customer interactions through various channels (phone, email, chat)
  • Utilizing CRM for effective call center operations
  • Reporting and analytics for interaction center performance

  • Overview of web channel functionalities in SAP CRM
  • Managing e-commerce and online customer interactions
  • Creating and managing web-based campaigns
  • Integrating web channels with traditional sales and service processes

  • Overview of reporting tools available in SAP CRM
  • Creating standard and custom reports using SAP CRM Analytics
  • Utilizing dashboards for real-time insights into CRM activities
  • Monitoring key performance indicators (KPIs) for CRM effectiveness

  • SAP ERP: Integration for order processing and inventory management
  • SAP Marketing Cloud: Enhanced marketing capabilities
  • SAP Analytics Cloud: Advanced analytics and reporting options
    • Why Should You Learn SAP CRM Training?

    The annual salary of an SAP CRM is $125k.

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    What you will get at Zeblearnindia Learning?

    Zeblearnindia Learning is a premier institute offering training in SAP Online Courses, Web Designing, Data Science, Full-Stack Development, Salesforce, Workday, Machine Learning, Software Testing, and Video Editing. With the option to choose between online and offline (classroom) learning, our well-structured courses cater to students, working professionals, business owners, and entrepreneurs. Here’s what you can expect at Zeblearnindia Learning:

    •   Expert-Led Training
    •   Globally Recognized Certifications
    •   100% Job Placement Support
    •   Hands-On Learning
    •   Flexible Learning Options
    •   Affordable Course Fees
    •   Career Growth Opportunities
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    () 60 Minutes WEBINAR with CERTIFICATE

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    Explore Our Courses Across India - Flexible batches

    We are proud to offer our SAP CRM Training Program services across numerous states nationwide.

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    SAP CRM Training, Course & Certification

    ZebLearn offers practical SAP CRM training focused on sales, service, and marketing processes using SAP Customer Relationship Management. Our SAP CRM course helps consultants, sales teams and support professionals learn SAP CRM end‑to‑end, from master data and business partners to opportunities, service requests and analytics. With real‑time projects, SAP CRM training pdf resources and SAP CRM training and placements, you can prepare for SAP CRM certification and global CRM consultant roles.

    Popular SAP CRM Training Courses

    • Complete SAP CRM course from basics to advanced configuration and usage.
    • SAP CRM course content covering sales, service, marketing and interaction center.
    • SAP CRM training courses aligned to real lead‑to‑cash and service processes.
    • SAP CRM project training and SAP CRM live project based training.
    • SAP CRM ABAP training for technical consultants working on Web UI and enhancements.
    • SAP CRM training pdf and configuration documents for self‑paced learning.
    • Scenario‑based exercises for opportunity management, campaigns and service tickets.
    • Best practices for integration between SAP CRM and SAP ERP modules.

    Online SAP CRM Course, Fees & Live Classes

    Choose flexible SAP CRM training online and SAP CRM course online options with weekday, weekend and fast‑track batches. ZebLearn provides transparent SAP CRM course fees and access to SAP CRM training free starter modules for beginners.

    • Live SAP CRM live classes with interactive demos and Q&A.
    • Recorded sessions, notes and downloadable SAP CRM training pdf.
    • Practical labs for sales, service and marketing configuration.
    • SAP CRM training and placements support with resume and interview preparation.
    • Online mentoring for both functional and technical SAP CRM roles.

    SAP CRM Certification & Careers

    Our program prepares you for SAP CRM certification and SAP CRM global certifications with exam‑oriented topics and hands‑on practice. Build the skills needed for roles such as SAP CRM functional consultant, CRM ABAP consultant and CRM support analyst.

    • SAP CRM training and placements for freshers and experienced professionals.
    • Certification‑focused SAP CRM training courses with project case studies.
    • Ideal for sales, service and marketing professionals moving into SAP CRM.
    • Developers enhancing their profile with SAP CRM ABAP training.
    • Guided path to SAP CRM global certifications and consulting careers.

    Whether you are searching for SAP CRM training online, SAP CRM training and placements, or complete SAP CRM course with live projects, ZebLearn provides the right SAP CRM training courses with clear SAP CRM course fees, SAP CRM training free starter content and a guided path to SAP CRM certification and global CRM consulting opportunities.

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