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ZebLearn collaborates with top industry leaders to provide authentic, job-oriented certifications in SAP training, foreign languages, and professional courses. Get globally accepted credentials, boost your career, and stand out with industry-recognized certification.

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Course content

About HP Service Manager Training Program

  • Overview of IT Service Management (ITSM) and its importance.
  • Introduction to HP Service Manager and its key features.
  • Understanding the HP Software portfolio and its integration with HPSM.
  • Overview of HPSM architecture and components.
  • Understanding the client-server model.
  • Key components: database, application server, web server, and client interface.
  • Installing and configuring HP Service Manager.
  • Navigating the HPSM interface.
  • Configuring user roles and permissions.
  • Overview of Service Desk functions and processes.
  • Creating and managing incidents and service requests.
  • Understanding the lifecycle of incidents and requests.
  • Detailed exploration of the Incident Management process.
  • Recording, tracking, and resolving incidents.
  • Integrating incident management with other ITSM processes.
  • Overview of Problem Management and its relationship with Incident Management.
  • Identifying root causes and known errors.
  • Implementing and tracking problem resolutions.
  • Understanding the Change Management process in HPSM.
  • Creating and managing change requests.
  • Assessing and approving changes, and tracking implementation.
  • Overview of Configuration Management Database (CMDB).
  • Managing configuration items (CIs) and relationships.
  • Utilizing CMDB for impact analysis and reporting.
  • Understanding Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
  • Configuring and monitoring SLAs in HPSM.
  • Reporting on SLA compliance and performance metrics.
  • Introduction to Knowledge Management in HPSM.
  • Creating and maintaining knowledge articles.
  • Leveraging knowledge for incident resolution and user self-service.
  • Why Should You Learn HP Service Manager Training Program Training?

    The annual salary of an HP Service Manager Training Program is $125k.

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    What you will get at Zeblearnindia Learning?

    Zeblearnindia Learning is your one-stop institute to learn SAP Online Training Courses, Web Designing, Data Science, Fullstack Developer, Salesforce, Workday, Machine Learning, software testing and video editing. With the flexibility of choosing between online and classroom (offline) modes of learning, our comprehensive courses have been specifically designed for students, working professionals, businessmen and entrepreneurs. Here’s what you’ll get at Zeblearnindia Learning:

    •   Expert-Led Training
    •   Globally Recognized Certifications
    •   100% Job Placement Support
    •   Hands-On Learning
    •   Flexible Learning Options
    •   Affordable Course Fees
    •   Career Growth Opportunities
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    TRAINING FEATURES

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    Instructor-led Sessions

    The most traditional way to learn with increased visibility,monitoring and control over learners with ease to learn at any time from internet-connected devices.

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    Real-life Case Studies

    Case studies based on top industry frameworks help you to relate your learning with real-time based industry solutions.

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    Assignment

    Adding the scope of improvement and fostering the analytical abilities and skills through the perfect piece of academic work.

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    Lifetime Access

    Get Unlimited access of the course throughout the life providing the freedom to learn at your own pace.

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    24 x 7 Expert Support

    With no limits to learn and in-depth vision from all-time available support to resolve all your queries related to the course.

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    Certification

    The most traditional way to learn with increased visibility,monitoring and control over learners with ease to learn at any time from internet.

    We're Here to Help!

    For any queries, feedback, or assistance, reach out to ZebLearn Learner Support.

    Phone Support

    For voice calls, please use the number below:

    +91 7277877778
    WhatsApp Support

    For calls and chat via WhatsApp, use the number below:

    +91 8506888288
    Track Week Days Course Duration Fast Track
    Week Days 40-45 Days 2 Hrs. Per Day Online
    Course Duration 7 Weekends 3 Hrs. Per Day Online
    Fast Track 8 Days 6+ Hrs. Per Day Online

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    Enroll Now

    (12 March ) 60 Minutes WEBINAR with CERTIFICATE

    Date Time IST (GMT +5:30) Event Free Sign Up
    12 March 2025 3:00 PM SAP MM Training Program Get Class link  
    12 March 2025 8:00 PM SAP MM Training Program Get Class link  
    12 March 2025 8:45 PM SAP HCM Training Program Get Class link  
    12 March 2025 9:00 PM SAP Ariba Training Program Get Class link  

    Students Reviews

    Read genuine student reviews on ZebLearn’s expert-led SAP training and foreign language courses. Hear success stories from learners who gained certifications, skills, and career growth!

    Sanjay Gupta
    IT Service Desk Manager
    The HP Service Manager training at ZebLearnIndia was outstanding. The course provided an in-depth understanding of HP Service Manager’s features and functionalities. The hands-on exercises and real-world case studies were instrumental in learning how to efficiently manage IT services and enhance service delivery. The training has greatly improved our service desk operations.
    Neha Singh
    IT Service Operations Specialist
    ZebLearnIndias HP Service Manager course exceeded my expectations. The training was comprehensive and covered everything from basic configuration to advanced service management techniques. The interactive labs were particularly useful for gaining practical experience, and the instructors expertise was invaluable in mastering HP Service Manager.
    Ravi Sharma
    IT Infrastructure Coordinator
    The HP Service Manager training provided by ZebLearnIndia was highly effective. The course content was well-organized, and the practical exercises helped in understanding how to leverage HP Service Manager for optimal service management. The knowledge gained from this training has been crucial in improving our IT service management processes.
    Pooja Arora
    IT Support Analyst
    I found the HP Service Manager training at ZebLearnIndia to be very informative and practical. The course provided a detailed overview of HP Service Manager, with a strong focus on real-world applications. The hands-on labs and detailed tutorials made it easy to apply the concepts in our daily operations, leading to more efficient service management.
    Amit Desai
    IT Solutions Engineer
    ZebLearnIndias HP Service Manager training was an excellent experience. The course offered a thorough understanding of HP Service Manager’s capabilities and best practices for implementation. The expert guidance and practical exercises were key in enhancing my skills in managing IT services effectively and improving our overall service management framework.

    HP Service Manager Training Program - Flexible batches for you

    Date Type Schedule Time
    SOLD OUT 12 March 2025 Weekend SAT - SUN (08 Week) 18:00 To 20:00
    Filling Img 17 March 2025 Weekday MON - FRI (08 Week) 08:00 To 10:00
    22 March 2025 Weekend MON - FRI (08 Week) 10:00 To 00:00

    Price  1,20,000

    Now  95,000

    Enroll Now, Pay Later

    Explore Our Courses Across India - Flexible batches

    We are proud to offer our HP Service Manager Training Program services across numerous states nationwide.

    Explore Our HP Service Manager Training Program Courses Across The World

    We are proud to offer our HP Service Manager Training Program services across numerous countries worldwide.

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