HP Service Manager Training Program

Join Zeblearns HP Service Manager Training Program to become proficient in managing IT services effectively. Led by industry experts, learn essential concepts including incident management, problem management, change management, and service request management using HP Service Manager. Gain practical skills to streamline IT operations and improve service delivery. Enroll now to enhance your expertise and advance your career in IT service management!

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Course content

About HP Service Manager Training Program

Overview of IT Service Management (ITSM) and its importance.

Introduction to HP Service Manager and its key features.

Understanding the HP Software portfolio and its integration with HPSM.

Overview of HPSM architecture and components.

Understanding the client-server model.

Key components: database, application server, web server, and client interface.

Installing and configuring HP Service Manager.

Navigating the HPSM interface.

Configuring user roles and permissions.

Overview of Service Desk functions and processes.

Creating and managing incidents and service requests.

Understanding the lifecycle of incidents and requests.

Detailed exploration of the Incident Management process.

Recording, tracking, and resolving incidents.

Integrating incident management with other ITSM processes.

Overview of Problem Management and its relationship with Incident Management.

Identifying root causes and known errors.

Implementing and tracking problem resolutions.

Understanding the Change Management process in HPSM.

Creating and managing change requests.

Assessing and approving changes, and tracking implementation.

Overview of Configuration Management Database (CMDB).

Managing configuration items (CIs) and relationships.

Utilizing CMDB for impact analysis and reporting.

Understanding Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).

Configuring and monitoring SLAs in HPSM.

Reporting on SLA compliance and performance metrics.

Introduction to Knowledge Management in HPSM.

Creating and maintaining knowledge articles.

Leveraging knowledge for incident resolution and user self-service.

Why Should You Learn HP Service Manager Training?

The annual salary of an HP Service Manager is $125k.

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What you will get at Zeblearnindia Learning?

Zeblearnindia Learning is a premier institute offering training in SAP Online Courses, Web Designing, Data Science, Full-Stack Development, Salesforce, Workday, Machine Learning, Software Testing, and Video Editing. With the option to choose between online and offline (classroom) learning, our well-structured courses cater to students, working professionals, business owners, and entrepreneurs. Here’s what you can expect at Zeblearnindia Learning:

Expert-Led Training
Globally Recognized Certifications
100% Job Placement Support
Hands-On Learning
Flexible Learning Options
Affordable Course Fees
Career Growth Opportunities

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