SAP Customer Service ( SAP CS ) Training Program

Enroll in Zeblearns SAP CS (Customer Service) training program to master SAP's solution for managing service processes and customer support within organizations. Learn essential concepts such as service request management, service order processing, warranty management, and field service management. Gain hands-on experience with real-world projects and advance your career in customer service technology. Enroll now for expert-led training and excel in SAP CS.

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Course content

About SAP Customer Service ( SAP CS ) Training Program

Overview of SAP CS and its role in customer relationship management

Key features and benefits of using SAP CS

Integration with other SAP modules (e.g., SAP SD, SAP MM, SAP PM)

Understanding key terminology in customer service management (e.g., service order, warranty, service contract)

Overview of the customer service process flow

Importance of effective customer service in business operations

Overview of master data relevant to SAP CS

Managing customer master data (customer records, service history)

Managing material master data (spare parts and service items)

Creating and managing service locations and service areas

Overview of service order management processes

Creating and managing service orders

Processing service requests and notifications

Understanding service order types and statuses

Overview of service contracts and agreements

Creating and managing service contracts

Managing contract renewals and modifications

Analyzing contract performance and service levels

Overview of warranty management processes

Managing warranty claims and processing

Handling warranty tracking and analysis

Integrating warranty management with service order processing

Overview of service planning and resource scheduling

Assigning resources and technicians to service orders

Utilizing the planning board for efficient scheduling

Managing conflicts and optimizing service appointments

Overview of field service processes in SAP CS

Managing technician dispatch and mobility solutions

Tracking field service operations and performance

Utilizing mobile solutions for field service management

Overview of reporting tools available in SAP CS

Creating standard and custom reports for service management

Utilizing dashboards for real-time insights into customer service performance

Monitoring key performance indicators (KPIs) in customer service

SAP SD: Sales and distribution processes related to customer service

SAP PM: Integration with plant maintenance for service processes

SAP CRM: Enhancing customer relationship management

Why Should You Learn SAP Customer Service (SAP CS) Training?

The annual salary of an SAP Customer Service (SAP CS) is $125k.

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What you will get at Zeblearnindia Learning?

Zeblearnindia Learning is a premier institute offering training in SAP Online Courses, Web Designing, Data Science, Full-Stack Development, Salesforce, Workday, Machine Learning, Software Testing, and Video Editing. With the option to choose between online and offline (classroom) learning, our well-structured courses cater to students, working professionals, business owners, and entrepreneurs. Here’s what you can expect at Zeblearnindia Learning:

Expert-Led Training
Globally Recognized Certifications
100% Job Placement Support
Hands-On Learning
Flexible Learning Options
Affordable Course Fees
Career Growth Opportunities

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() 60 Minutes WEBINAR with CERTIFICATE

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