Unlock Your Navratri Scholarship! Register Today to Take Best Offer | Offer Ends In 0d 0h 00h 00s

ZebLearn Certification Partners – Globally Recognized Credentials!

ZebLearn partners with leading industry experts to offer genuine, career-focused certifications in SAP training, foreign languages, and professional development courses. Earn internationally recognized credentials, enhance your career prospects, and distinguish yourself with certifications valued by the industry.

Partner 1
Partner 1
Partner 1
Partner 1
Partner 1
Partner 1
Partner 1
Partner 1
Partner 1
Partner 1
Partner 1
Partner 1
Partner 1

Course content

About Unified Contact Center Express (UCCX)

  • Overview of Unified Contact Center Express architecture
  • Understanding UCCX components and functionality
  • Key features of UCCX: call routing, reporting, and administration
  • Overview of the contact center ecosystem
  • Prerequisites for UCCX installation
  • Installing UCCX and configuring initial settings
  • Licensing and software management
  • Configuring UCCX Administration
  • Understanding call flow concepts and design
  • Configuring scripts using the UCCX Script Editor
  • Implementing Interactive Voice Response (IVR)
  • Designing and implementing call routing strategies
  • Overview of UCCX components: agents, supervisors, and managers
  • Configuring agent and team settings
  • Setting up skills-based routing
  • Understanding the role of the UCCX database
  • Using UCCX Reporting tools for performance analysis
  • Configuring real-time and historical reports
  • Understanding metrics and key performance indicators (KPIs)
  • Monitoring agent performance and call statistics
  • Implementing chat and email support in UCCX
  • Integrating UCCX with Cisco Unified Communications Manager
  • Configuring Advanced Features: Outbound Dialing, Finesse, and APIs
  • Implementing failover and disaster recovery strategies
  • Performing regular maintenance and system updates
  • Managing user accounts and permissions
  • Configuring system alerts and notifications
  • Best practices for UCCX administration
  • Common issues and troubleshooting techniques
  • Using UCCX logs and diagnostic tools
  • Addressing agent and call flow problems
  • Understanding system performance and optimization strategies
  • Why Should You Learn Unified Contact Center Express (UCCX) Training?

    The annual salary of an Unified Contact Center Express (UCCX) is $125k.

    Request more information

    What you will get at Zeblearnindia Learning?

    Zeblearnindia Learning is a premier institute offering training in SAP Online Courses, Web Designing, Data Science, Full-Stack Development, Salesforce, Workday, Machine Learning, Software Testing, and Video Editing. With the option to choose between online and offline (classroom) learning, our well-structured courses cater to students, working professionals, business owners, and entrepreneurs. Here’s what you can expect at Zeblearnindia Learning:

    •   Expert-Led Training
    •   Globally Recognized Certifications
    •   100% Job Placement Support
    •   Hands-On Learning
    •   Flexible Learning Options
    •   Affordable Course Fees
    •   Career Growth Opportunities
    best-seller-min

    TRAINING FEATURES

    Instructor Img
    Instructor-led Sessions

    Engage in live, interactive sessions led by industry experts, ensuring better guidance, monitoring, and flexible learning from any internet-enabled device.

    Real-life Case Studies Img
    Real-life Case Studies

    Gain practical insights through case studies based on real-world industry applications, helping bridge the gap between theory and practice.

    Assignment Img
    Assignments

    Enhance your analytical skills and understanding with hands-on assignments designed to reinforce key concepts and practical application.

    Lifetime Access Img
    Lifetime Access

    Enjoy unrestricted access to course materials for a lifetime, allowing you to learn and revisit topics at your own pace.

    Expert Support Img
    24/7 Expert Support

    Get round-the-clock assistance from experienced mentors to resolve your queries and enhance your learning experience.

    Certification Img
    Certification

    Earn industry-recognized certification upon course completion, validating your skills and boosting your career prospects.

    We're Here to Help!

    For any queries, feedback, or assistance, reach out to ZebLearn Learner Support.

    Phone Support

    For voice calls, please use the number below:

    +91 7277877778
    WhatsApp Support

    For calls and chat via WhatsApp, use the number below:

    +91 8506888288
    Track Week Days Course Duration Fast Track
    Week Days 40-45 Days 2 Hrs. Per Day Online
    Course Duration 7 Weekends 3 Hrs. Per Day Online
    Fast Track 8 Days 6+ Hrs. Per Day Online

    Claim Your Scholarship! Sign Up Now to Access the Best Deal | Limited Time Offer

    Enroll Now

    (19 May ) 60 Minutes WEBINAR with CERTIFICATE

    Date Time IST (GMT +5:30) Event Free Sign Up

    Students Reviews

    Explore authentic student feedback on ZebLearn’s expert-led SAP training and foreign language courses. Discover success stories from learners who earned certifications, enhanced their skills, and advanced their careers!

    Amitabh Singh
    IT Support Analyst
    The UCCX course from Zeblearn India was incredibly valuable. The practical training and thorough instruction helped me gain a deep understanding of contact center technologies, which has been essential for supporting and troubleshooting contact center systems.
    Rajiv Joshi
    Customer Experience Specialist
    The UCCX training at Zeblearn India was exceptional. The course’s detailed content and hands-on exercises significantly improved my ability to deploy and configure contact center systems, which has been crucial for my role in improving customer interactions.
    Nisha Kapoor
    Customer Service Technology Consultant
    I highly recommend Zeblearn Indias UCCX course. The course provided a comprehensive overview of Unified Contact Center Express, along with practical applications, enhancing my ability to deliver effective solutions and improve customer service strategies.
    Deepika Chawla
    Contact Center Solutions Manager
    Zeblearn Indias UCCX course was highly instrumental in my career. The in-depth training and practical labs provided me with the skills needed to effectively manage and optimize contact center solutions, enhancing overall customer service performance.
    Kriti Sharma
    Contact Center Architect
    Zeblearn Indias UCCX course surpassed my expectations. The comprehensive curriculum and real-world scenarios offered valuable insights into designing and managing contact center solutions, greatly benefiting my role as a contact center architect.

    Unified Contact Center Express (UCCX) Training Program - Flexible batches for you

    Date Type Schedule Time
    SOLD OUT 19 May 2025 Weekend SAT - SUN (08 Week) 18:00 To 20:00
    Filling Img 24 May 2025 Weekday MON - FRI (08 Week) 08:00 To 10:00
    29 May 2025 Weekend MON - FRI (08 Week) 10:00 To 00:00

    Price  1,20,000

    Now  95,000

    Enroll Now, Pay Later

    Explore Our Courses Across India - Flexible batches

    We are proud to offer our Unified Contact Center Express (UCCX) Training Program services across numerous states nationwide.

    Explore Our Unified Contact Center Express (UCCX) Training Program Courses Across The World

    We are proud to offer our Unified Contact Center Express (UCCX) Training Program services across numerous countries worldwide.

    Call Us
    WhatsApp
    Questions? WhatsApp us.
    Placements query?

    We use cookies to improve your experience and personalize our site. cookie policy