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ZebLearn partners with leading industry experts to offer genuine, career-focused certifications in SAP training, foreign languages, and professional development courses. Earn internationally recognized credentials, enhance your career prospects, and distinguish yourself with certifications valued by the industry.

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Course content

About SAP ISU CRM Training Program

  • Overview of SAP ISU (Industry Solution for Utilities)
  • Importance of Customer Relationship Management in Utility Services
  • Key Features and Benefits of SAP ISU CRM
  • Integration with Other SAP Modules (e.g., SAP SD, SAP MM)
  • Customer Master Data Management
  • Creating and Maintaining Customer Master Records
  • Types of Customer Accounts (e.g., residential, commercial)
  • Managing Customer Information and Hierarchies

  • Customer Communication Management
  • Overview of Communication Channels (e.g., phone, email, online)
  • Managing Customer Interactions and Touchpoints
  • Developing Effective Communication Strategies
  • Service Order Management
  • Creating and Managing Service Orders
  • Types of Service Requests (e.g., meter installation, maintenance)
  • Tracking Service Order Status and History

  • Service Level Agreements (SLAs)
  • Defining and Managing SLAs for Utility Services
  • Monitoring SLA Compliance and Performance Metrics
  • Handling Service Level Exceptions
  • Billing Processes in CRM
  • Overview of Billing Models for Utility Services
  • Creating Billing Documents from Customer Transactions
  • Managing Billing Disputes and Adjustments

  • Integration with Financial Accounting
  • Linking CRM Billing with SAP FI (Financial Accounting)
  • Understanding Revenue Recognition for Utility Services
  • Marketing Campaign Management
  • Planning and Executing Marketing Campaigns
  • Targeting and Segmentation of Customer Groups
  • Measuring Campaign Effectiveness

  • Sales Order Management
  • Creating and Managing Sales Orders for Utility Services
  • Understanding Sales Processes in the Utilities Sector
  • Integration with SAP SD for Sales Management
  • Reporting in SAP ISU CRM
  • Overview of Reporting Tools Available in SAP
  • Generating Standard and Custom Reports for Customer Data

  • Data Analysis Techniques
  • Utilizing SAP Analytics Cloud for Customer Insights
  • Analyzing Customer Behavior and Preferences
  • Integration with SAP ISU EDM
  • Coordination of Energy Data Management and Customer Services
  • Utilizing Meter Data for Customer Insights

  • Integration with SAP MM (Materials Management)
  • Managing Resources Required for Customer Services
  • Procurement of Service-related Equipment and Supplies
  • Why Should You Learn SAP ISU CRM Training Program Training?

    The annual salary of an SAP ISU CRM Training Program is $125k.

    Request more information

    What you will get at Zeblearnindia Learning?

    Zeblearnindia Learning is a premier institute offering training in SAP Online Courses, Web Designing, Data Science, Full-Stack Development, Salesforce, Workday, Machine Learning, Software Testing, and Video Editing. With the option to choose between online and offline (classroom) learning, our well-structured courses cater to students, working professionals, business owners, and entrepreneurs. Here’s what you can expect at Zeblearnindia Learning:

    •   Expert-Led Training
    •   Globally Recognized Certifications
    •   100% Job Placement Support
    •   Hands-On Learning
    •   Flexible Learning Options
    •   Affordable Course Fees
    •   Career Growth Opportunities
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    TRAINING FEATURES

    Instructor Img
    Instructor-led Sessions

    Engage in live, interactive sessions led by industry experts, ensuring better guidance, monitoring, and flexible learning from any internet-enabled device.

    Real-life Case Studies Img
    Real-life Case Studies

    Gain practical insights through case studies based on real-world industry applications, helping bridge the gap between theory and practice.

    Assignment Img
    Assignments

    Enhance your analytical skills and understanding with hands-on assignments designed to reinforce key concepts and practical application.

    Lifetime Access Img
    Lifetime Access

    Enjoy unrestricted access to course materials for a lifetime, allowing you to learn and revisit topics at your own pace.

    Expert Support Img
    24/7 Expert Support

    Get round-the-clock assistance from experienced mentors to resolve your queries and enhance your learning experience.

    Certification Img
    Certification

    Earn industry-recognized certification upon course completion, validating your skills and boosting your career prospects.

    We're Here to Help!

    For any queries, feedback, or assistance, reach out to ZebLearn Learner Support.

    Phone Support

    For voice calls, please use the number below:

    +91 7277877778
    WhatsApp Support

    For calls and chat via WhatsApp, use the number below:

    +91 8506888288
    Track Week Days Course Duration Fast Track
    Week Days 40-45 Days 2 Hrs. Per Day Online
    Course Duration 7 Weekends 3 Hrs. Per Day Online
    Fast Track 8 Days 6+ Hrs. Per Day Online

    Claim Your Scholarship! Sign Up Now to Access the Best Deal | Limited Time Offer

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    Key Highlights of the Training


    Complete SAP ISU CRM Online Course

    Customer Service & Relationship Management in SAP Utilities

    Integration with SAP ISU Billing & ERP

    CRM Service Request & Order Management

    SAP ISU Training for Certification Readiness




    Who Should Enroll?


    SAP ISU Consultants & CRM Professionals

    Customer Service & Support Specialists

    Utility Industry Billing & CRM Teams

    SAP ISU Online Course Learners Preparing for Certification




    Training Benefits


    🎓 SAP ISU CRM Certification Preparation

    💼 Hands-On Training with Real Business Scenarios

    📂 SAP Utilities Training with Study Materials

    🚀 Career Advancement in SAP Utilities & CRM




    Course Duration & Mode


    📅 Duration: Flexible Learning Options

    💻 Mode: Online Live & Self-Paced Training

    🎤 Trainers: Industry Experts in SAP ISU CRM




    Why Choose ZeblearnIndia?


    Expert Trainers & Industry-Based Learning

    Real-World Case Studies & Implementation Scenarios

    Certification & Career Support

    24/7 Assistance & Placement Assistance



    What Will You Learn?


    Introduction to SAP ISU & CRM


    🔹 What is SAP ISU?

    🔹 SAP ISU CRM Overview & Key Features

    🔹 Customer Data Management in SAP Utilities


    Customer Interaction & Sales Management


    🔹 Managing Customer Service & Interaction

    🔹 Order Processing & Sales Management in SAP ISU CRM

    🔹 Case Management & Service Request Handling


    SAP ISU CRM & Billing Integration


    🔹 Linking CRM with SAP ISU Billing & Invoicing

    🔹 Managing Customer Contracts & Tariff Plans

    🔹 Handling Billing Complaints & Dispute Management


    Advanced SAP ISU CRM Functionalities


    🔹 Configuring SAP ISU CRM for Utilities Industry

    🔹 SAP ISU CRM & ERP Integration

    🔹 SAP Utilities Training for CRM & Customer Care


    Hands-On Training & Certification Readiness


    🔹 Live Projects & Case Studies

    🔹 SAP ISU CRM Online Course – Live & Self-Paced

    🔹 Exam Preparation for SAP CRM Certification


    (21 June ) 60 Minutes WEBINAR with CERTIFICATE

    Date Time IST (GMT +5:30) Event Free Sign Up

    Students Reviews

    Explore authentic student feedback on ZebLearn’s expert-led SAP training and foreign language courses. Discover success stories from learners who earned certifications, enhanced their skills, and advanced their careers!

    Rupal Mehta
    SAP ISU CRM Consultant
    The SAP ISU CRM course offered by ZeblearnIndia was very well-structured and insightful. It gave a thorough overview of CRM functionalities within SAP ISU, including customer data management and service processes. The practical exercises and case studies were key to understanding and applying the solutions.
    Priya Iyer
    SAP ISU CRM Specialist
    The SAP ISU CRM training at ZeblearnIndia was very comprehensive. It covered all aspects of customer relationship management, from data management to interaction handling. The practical sessions and instructor insights greatly enhanced my ability to implement and manage CRM solutions effectively.
    Manish Sharma
    SAP ISU CRM Administrator
    The SAP ISU CRM training from ZeblearnIndia was extremely beneficial. It covered essential CRM functionalities and their application in the utilities sector. The hands-on labs and practical exercises were crucial for grasping the concepts and applying them in real-world scenarios.
    Ashish Kumar
    SAP ISU CRM Consultant
    The SAP ISU CRM course from ZeblearnIndia was exceptional. It offered a detailed understanding of CRM functionalities within the utilities sector. The practical labs and case studies provided hands-on experience that was crucial for mastering customer relationship management in SAP ISU.
    Anil Saha
    SAP ISU CRM Analyst
    ZeblearnIndia’s SAP ISU CRM course was highly informative. It provided in-depth knowledge of CRM processes specific to the utilities industry. The course’s hands-on labs and real-world examples were invaluable for applying the concepts and improving my CRM skills.

    SAP ISU CRM Training Program – Master Customer Relationship Management in Utilities - Flexible batches for you

    Date Type Schedule Time
    SOLD OUT 21 June 2025 Weekend SAT - SUN (08 Week) 18:00 To 20:00
    Filling Img 26 June 2025 Weekday MON - FRI (08 Week) 08:00 To 10:00
    1 July 2025 Weekend MON - FRI (08 Week) 10:00 To 00:00

    Price  1,20,000

    Now  95,000

    Enroll Now, Pay Later

    Explore Our Courses Across India - Flexible batches

    We are proud to offer our SAP ISU CRM Training Program – Master Customer Relationship Management in Utilities services across numerous states nationwide.

    Explore Our SAP ISU CRM Training Program – Master Customer Relationship Management in Utilities Courses Across The World

    We are proud to offer our SAP ISU CRM Training Program – Master Customer Relationship Management in Utilities services across numerous countries worldwide.

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