SAP Customer Relationship Management (CRM for Utilities) | SAP ISU CRM | SAP CRM Training Program
The SAP ISU CRM (Customer Relationship Management) Training Program is designed to provide in-depth knowledge of how SAP ISU (Industry-Specific Utilities) CRM helps manage customer interactions, sales, service, and billing efficiently. This course covers SAP ISU CRM functionalities, integration with billing & invoicing, and service request management to optimize customer satisfaction.
Through interactive sessions, hands-on exercises, and real-world scenarios, learners will develop expertise in managing customer care operations for utility companies.
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Course content
About SAP Customer Relationship Management (CRM for Utilities) | SAP ISU CRM | SAP CRM Training Program
Overview of SAP ISU (Industry Solution for Utilities)
Importance of Customer Relationship Management in Utility Services
Key Features and Benefits of SAP ISU CRM
Integration with Other SAP Modules (e.g., SAP SD, SAP MM)
Customer Master Data Management
Creating and Maintaining Customer Master Records
Types of Customer Accounts (e.g., residential, commercial)
Managing Customer Information and Hierarchies
Customer Communication Management
Overview of Communication Channels (e.g., phone, email, online)
Managing Customer Interactions and Touchpoints
Developing Effective Communication Strategies
Service Order Management
Creating and Managing Service Orders
Types of Service Requests (e.g., meter installation, maintenance)
Tracking Service Order Status and History
Service Level Agreements (SLAs)
Defining and Managing SLAs for Utility Services
Monitoring SLA Compliance and Performance Metrics
Handling Service Level Exceptions
Billing Processes in CRM
Overview of Billing Models for Utility Services
Creating Billing Documents from Customer Transactions
Managing Billing Disputes and Adjustments
Integration with Financial Accounting
Linking CRM Billing with SAP FI (Financial Accounting)
Understanding Revenue Recognition for Utility Services
Marketing Campaign Management
Planning and Executing Marketing Campaigns
Targeting and Segmentation of Customer Groups
Measuring Campaign Effectiveness
Sales Order Management
Creating and Managing Sales Orders for Utility Services
Understanding Sales Processes in the Utilities Sector
Integration with SAP SD for Sales Management
Reporting in SAP ISU CRM
Overview of Reporting Tools Available in SAP
Generating Standard and Custom Reports for Customer Data
Data Analysis Techniques
Utilizing SAP Analytics Cloud for Customer Insights
Analyzing Customer Behavior and Preferences
Integration with SAP ISU EDM
Coordination of Energy Data Management and Customer Services
Utilizing Meter Data for Customer Insights
Integration with SAP MM (Materials Management)
Managing Resources Required for Customer Services
Procurement of Service-related Equipment and Supplies
What Will You Learn?
Introduction to SAP ISU & CRM
🔹 What is SAP ISU?
🔹 SAP ISU CRM Overview & Key Features
🔹 Customer Data Management in SAP Utilities
Customer Interaction & Sales Management
🔹 Managing Customer Service & Interaction
🔹 Order Processing & Sales Management in SAP ISU CRM
Why Should You Learn SAP Customer Relationship Management (CRM for Utilities) | SAP ISU CRM | SAP CRM Training?
The annual salary of an SAP Customer Relationship Management (CRM for Utilities) | SAP ISU CRM | SAP CRM is $125k.
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What you will get at Zeblearnindia Learning?
Zeblearnindia Learning is a premier institute offering training in SAP Online Courses, Web Designing, Data Science, Full-Stack Development, Salesforce, Workday, Machine Learning, Software Testing, and Video Editing. With the option to choose between online and offline (classroom) learning, our well-structured courses cater to students, working professionals, business owners, and entrepreneurs. Here’s what you can expect at Zeblearnindia Learning:
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We are proud to offer our SAP Customer Relationship Management (CRM for Utilities) | SAP ISU CRM | SAP CRM Training Program services across numerous states nationwide.
