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Course content

About Oracle CRM Training Program

  • Overview of Customer Relationship Management
  • Importance of CRM in business
  • Introduction to Oracle CRM solutions
  • Key features and benefits of Oracle CRM
  • Components of Oracle CRM applications
  • User interface navigation
  • Sales Cloud
  • Lead management
  • Opportunity management
  • Sales forecasting

    Marketing Cloud
  • Campaign management
  • Email marketing
  • Customer segmentation

  • Service Cloud
  • Case management
  • Knowledge management
  • Omnichannel support
  • User setup and management
  • Configuring system preferences
  • Customizing fields and workflows
  • Data import/export processes
  • Data cleansing and deduplication
  • Customer segmentation and targeting
  • Sales processes and best practices
  • Opportunity tracking and pipeline management
  • Sales analytics and reporting
  • Creating and managing marketing campaigns
  • Measuring campaign effectiveness
  • Lead nurturing strategies
  • Managing service requests and cases
  • Implementing self-service solutions
  • Tracking service level agreements (SLAs)
  • Using Oracle Analytics for CRM data
  • Creating custom reports and dashboards
  • Key performance indicators (KPIs) in CRM
  • Integrating Oracle CRM with other applications
  • Customizing Oracle CRM with APIs
  • Best practices for maintaining system integrity
  • Overview of Oracle's mobile CRM solutions
  • Benefits of mobile CRM for sales and service teams
  • Implementing mobile solutions
  • Why Should You Learn Oracle CRM Training?

    The annual salary of an Oracle CRM is $125k.

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    What you will get at Zeblearnindia Learning?

    Zeblearnindia Learning is a premier institute offering training in SAP Online Courses, Web Designing, Data Science, Full-Stack Development, Salesforce, Workday, Machine Learning, Software Testing, and Video Editing. With the option to choose between online and offline (classroom) learning, our well-structured courses cater to students, working professionals, business owners, and entrepreneurs. Here’s what you can expect at Zeblearnindia Learning:

    •   Expert-Led Training
    •   Globally Recognized Certifications
    •   100% Job Placement Support
    •   Hands-On Learning
    •   Flexible Learning Options
    •   Affordable Course Fees
    •   Career Growth Opportunities
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    () 60 Minutes WEBINAR with CERTIFICATE

    Date Time IST (GMT +5:30) Event Free Sign Up

    Explore Our Courses Across India - Flexible batches

    We are proud to offer our Oracle CRM Training Program services across numerous states nationwide.

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